Senior Solution Consultant

Spok

Senior Solution Consultant improving healthcare communication through Spok software solutions. Guiding clinicians in streamlining workflows and promoting successful implementations.

Posted 7/21/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $100,000 - $110,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in healthcare IT, focusing on customer engagement and solution adoption. Proficient in managing project work and delivering measurable value through effective communication and collaboration.

Highest-signal resume keywords

Healthcare IT ExperienceCustomer Workflow AnalysisSolution Adoption ManagementPresentation SkillsValue Stream Mapping

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Project ManagementApplication ConfigurationBusiness Process DocumentationClinical ExpertiseChange Control Management

Soft Skills

Communication SkillsCritical ThinkingListening SkillsCustomer-Facing Skills

Tools & Technologies

Microsoft VisioMicrosoft PowerPointSpok Smart Suite

Industry Keywords

HealthcareClinicalCall Center OperationsConsultingSolution Expertise

About the role

Key responsibilities & impact

Serve as a trusted advisor to help customers, including management and executive stakeholders maximize use of their Spok Product Suite
Lead customer workflow discussions to understand requirements, define use cases, and recommend solution approaches that drive measurable value
Partner with Services Leadership, Project Management, and Project Teams to align solution adoption, implementation scope, timelines, and outcomes
Promote deep adoption of Spok product solutions and support long-term customer success
Document current-state workflows, business processes, and future-state recommendations
Provide clinical and business expertise to support application configuration and intended use
Manage solution-related issues, scope considerations, change control, and knowledge transfer
Collaborate with Product Strategy to share customer requirements and clinical insights that inform future product development
Support Sales, Marketing, Support, and other internal teams with solution expertise as needed

Requirements

What you’ll need

Bachelor’s degree and 5+ years of related experience in the healthcare IT space
Ability to travel domestically 25–50%
Healthcare, clinical, call center, or related operational experience
Strong presentation, communication, listening, and customer-facing skills
Critical thinking skills and familiarity with value stream mapping
Experience with Microsoft Visio, PowerPoint, and Spok Smart Suite
Ability to manage project work efficiently while meeting an 80% billable target
Ability to present consulting findings and manage small consulting projects

Benefits

Comp & perks

three robust health, pharmacy, vision and dental care plans including a health savings account option
wellness
financial wellness
retirement
family support
continuing education
time off benefits