Solutions Architect

Spok

Solutions Architect managing enterprise solution design and implementation handoff, collaborating with clients and Sales Engineers in healthcare IT.

Posted 6/4/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Collaborate with Sales Engineers and clients to define the implementation approach, architecture, and scope of work during the pre-sales cycle- ensuring what is proposed is deliverable and tied to measurable client outcomes
Author the Statement of Work; accountable for its accuracy, completeness and alignment to client business objectives
Translate client business requirements into a clear solution design that connects product capabilities to defined measurable values
Protect the business by ensuring solution designs are financially viable, operationally achievable and within established program guidelines before commitments are made to clients
Own the alignment between client business processes and product capabilities- surfacing gaps early and driving resolution before handoff to PSG
Ensure functional specifications, workflows and use cases reflect client requirements and are documented to a standard that enables PSG to execute without re-engagement
Collaborate with Sales Engineers and client stakeholders to define application configuration requirements, integration requirements and TO-BE workflows
Serve as the subject matter authority on the client's business context for PSG throughout the engagement
Partner with Project Management to protect scope, schedule, and delivery quality- identifying risks early and driving resolution proactively
Leverage Salesforce and CPQ (Configure Price Quote) to ensure solution configurations, pricing and scope are accurately reflected and maintained throughout the pre-sales and handoff process
Protect business margins and delivery feasibility by maintaining rigorous scope discipline and escalating misalignments before they become contractual or operational liabilities
Collaborate with clients to lead business process design sessions and knowledge transfer activities
Guide clients through business requirement prioritization with clarity and a defined point of view
Own scope management: identify scope creep proactively and lead client conversations to resolve it within program constraints.

Requirements

What you’ll need

Bachelor degree
5+ years of experience leading enterprise solution design end-to-end, including pre-sales solutioning through delivery handoff
Healthcare IT industry experience and working knowledge of clinical workflows, healthcare operations, or health IT systems (EHR integrations, care coordination, or equivalent)
Proven ability to translate complex business requirements into clear solution designs and actionable project scope
Experience authoring Statements of Work and managing scope through implementation
Proficiency with Salesforce and CPQ (Configure Price Quote) platforms
Strong executive presence with demonstrated ability to lead sessions with C-suite and VP-level client stakeholders, facilitate decisions, and maintain credibility under pressure
Background in business process redesign or organizational change management.
Familiarity with system integration in healthcare contexts.

Benefits

Comp & perks

three robust health, pharmacy, vision and dental care plans including a health savings account option
wellness
financial wellness
retirement
family support
continuing education
time off benefits

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

solution designscope managementbusiness requirements translationauthoring Statements of Worksystem integrationhealthcare operationsclinical workflowsEHR integrationscare coordinationbusiness process redesign

Soft Skills

collaborationleadershipexecutive presencedecision facilitationcredibility under pressurerisk identificationproactive resolutionclient engagementknowledge transfercommunication

Certifications

Bachelor degree