Developer Community Manager
Galileo 🔭
Product Success Manager
SPINS
full-time
Posted on:
Origin: • 🇺🇸 United States • Illinois
Visit company websiteSalary
💰 $75,000 - $90,000 per year
Job Level
Mid-LevelSenior
About the role
- Define the customer value journey and identify critical adoption milestones and success metrics.
- Serve as a strategic advisor to customers and internal teams, recommending resources, approaches, and tools.
- Function as a bridge between Customer Success and Product teams to drive product value.
- Partner with GTM pod members to embed value delivery into sales plays, success motions, and marketing campaigns.
- Design and deliver customer training programs (live, virtual, and on-demand) to accelerate onboarding and deepen adoption.
- Facilitate customer workshops and hands-on sessions to help customers apply product features to their workflows.
- Continuously assess training effectiveness and iterate based on feedback and performance metrics.
- Advise GTM pods and customer-facing teams on enablement assets and provide coaching and knowledge-sharing sessions.
- Collaborate with internal enablement and marketing functions to keep resources current and aligned with product updates.
- Monitor customer usage and gather feedback to inform product improvements and identify enhancement areas.
- Capture insights from training and enablement engagements and highlight/document customer success stories.
- Act as the customer voice in GTM planning and product roadmap discussions.
Requirements
- 3–5 years in Customer Success, Training, Solutions Consulting, Agency, or similar SaaS role.
- Understanding of digital media landscape, including retail media, e-commerce, paid social, and agentic AI.
- Experience delivering structured customer training programs for technical and/or business audiences.
- Strong facilitation skills, with the ability to engage groups in both virtual and in-person settings.
- Proven track record of guiding customers toward measurable value with complex products or solutions.
- Exceptional communication skills, with a knack for translating technical concepts into practical business impact.
- Experience advising on enablement frameworks (nice-to-have).
- Familiarity with customer adoption analytics and success metrics (nice-to-have).
- Background in adult learning methodologies and instructional design (nice-to-have).
- Applicants must be authorized to work for any US employer; employer is unable to sponsor or take over sponsorship of an employment Visa.
