Customer Success Manager

• Define the customer value journey and identify critical adoption milestones and success metrics.
• Serve as a strategic advisor to customers and internal teams, recommending resources, approaches, and tools.
• Function as a bridge between Customer Success and Product teams to drive product value.
• Partner with GTM pod members to embed value delivery into sales plays, success motions, and marketing campaigns.
• Design and deliver customer training programs (live, virtual, and on-demand) to accelerate onboarding and deepen adoption.
• Facilitate customer workshops and hands-on sessions to help customers apply product features to their workflows.
• Continuously assess training effectiveness and iterate based on feedback and performance metrics.
• Advise GTM pods and customer-facing teams on enablement assets and provide coaching and knowledge-sharing sessions.
• Collaborate with internal enablement and marketing functions to keep resources current and aligned with product updates.
• Monitor customer usage and gather feedback to inform product improvements and identify enhancement areas.
• Capture insights from training and enablement engagements and highlight/document customer success stories.
• Act as the customer voice in GTM planning and product roadmap discussions.

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