SPINS

Analyst

• Account Management: discover and understand client needs, identify, and prioritize projects and requests, and establish insights agenda with the client
• Data & Insights Delivery: deliver against insights agenda through relevant projects
• Client Training: coordinate, facilitate and/or conduct client training on SPINS data and applications, ensuring they are able to effectively use, interpret, and apply them to their business
• Relationship Building: cultivate existing and new relationships across the client’s organization
• Business Development: using a deep understanding of the client’s goals, raise SPINS solutions that may solve their problems

Senior Analyst – Client Insights

Customer Success Manager

• Define the customer value journey and identify critical adoption milestones and success metrics.
• Serve as a strategic advisor to customers and internal teams, recommending resources, approaches, and tools.
• Function as a bridge between Customer Success and Product teams to drive product value.
• Partner with GTM pod members to embed value delivery into sales plays, success motions, and marketing campaigns.
• Design and deliver customer training programs (live, virtual, and on-demand) to accelerate onboarding and deepen adoption.
• Facilitate customer workshops and hands-on sessions to help customers apply product features to their workflows.
• Continuously assess training effectiveness and iterate based on feedback and performance metrics.
• Advise GTM pods and customer-facing teams on enablement assets and provide coaching and knowledge-sharing sessions.
• Collaborate with internal enablement and marketing functions to keep resources current and aligned with product updates.
• Monitor customer usage and gather feedback to inform product improvements and identify enhancement areas.
• Capture insights from training and enablement engagements and highlight/document customer success stories.
• Act as the customer voice in GTM planning and product roadmap discussions.

Product Success Manager

QA Engineer

• Verify data accuracy and assist in our Quality Assurance processes.
• Leverage existing in-house tools and data processes to analyze data at scale.
• Work with our engineering and data teams to design new systems and processes to help organize data across our platform.
• Research various standards and practices for our food, nutrition, and consumer products database.
• Monitor and identify data issues and discrepancies as they emerge.
• Help collaborate with and provide guidance to other members of our Quality Assurance team.
• Audit data accuracy on an ongoing basis via a combination of automated and manual QA check processes.
• Envision and implement systems to identify, flag, and fix data issues at scale.
• Work directly with data, research, and engineering teams to ensure accurate, high-quality delivery of data across applications and to partners.

Quality Assurance Analyst

Account Executive

• Serve as a trusted advisor on shopper behavior, omnichannel engagement strategies, and marketplace trends—educating clients and internal teams alike.
• Identify, pitch, and close new business with Beauty and Wellness brands, retailers, and agencies by deeply understanding their shopper engagement goals and challenges.
• Own and grow a portfolio of mid-to-large accounts, building long-term relationships and delivering strategic recommendations that drive consumer engagement and mutual growth.
• Collaborate with product and engineering teams to scope client use cases, answer technical questions, and ensure seamless solution delivery.
• Craft compelling sales narratives using behavioral insights and data to demonstrate the value of SPINS Shopper Experience solutions.
• Partner with marketing, analytics, customer success, and pricing teams to deliver exceptional client outcomes.
• Use CRM and analytics tools to manage pipeline, forecast accurately, and identify opportunities for growth and optimization.
• Maintain strong margin discipline across your book of business to meet monthly, quarterly, and annual revenue goals.
• Engage directly with brand marketers, innovation leads, and agency partners—bringing SPINS’ shopper experience offerings to life through compelling storytelling, strategic insight, and a relationship-first sales approach.
• Participate as part of a fast-moving, collaborative team reshaping how Beauty and Wellness brands engage with consumers across the path to purchase.

Account Executive, Shopper Experiences

Technical Account Manager

• Act as the primary Technical Account Manager for CA Fortune to ensure timely and accurate delivery of contracted services
• Provide expert training on the use of deliverables and produce strategic analysis and insights where appropriate
• Field client concerns, process enhancement requests, manage data issues and answer analytic questions
• Work on multiple projects concurrently while effectively collaborating with cross-functional teams
• Report to the Senior Manager, Technical Account Management
• Exhibit solid account management skills to identify and prioritize projects/requests efficiently and effectively
• Assist with CA Fortune contract renewal and advise on retention forecasting to Leadership
• Provide Sales support including scoping, pricing and pitching DAAP deals
• Serve as a back-up for team technical implementation processes (Alteryx)
• Demonstrate strong relationship building skills to foster new and existing relationships across the client’s organization
• Maintain a thorough understanding of DAAP/SPINS solutions to effectively direct revenue opportunities
• Manage monthly data and dashboard refresh QC processes

• Assist in coordinating the onboarding process for retail partners by tracking progress, gathering information, and ensuring tasks are completed on time.
• Develop foundational knowledge of SPINS data, products, and services to provide accurate information and support during onboarding.
• Help maintain onboarding guides, FAQs, and training resources for internal and external use; assist in updating materials as processes evolve.
• Work closely with senior team members and cross-functional partners (Sales, Marketing, Operations) to support onboarding activities.
• Provide timely, professional communication with retail partners regarding onboarding steps, timelines, and requirements; escalate complex questions to senior team members when needed.
• Assist in identifying opportunities to streamline onboarding processes and improve the partner experience.
• Support the collection and tracking of onboarding metrics and reporting metrics to internal stakeholders.

Retail Onboarding Analyst

Solutions Engineer

• Partner with customer account teams on major Retail, CPG, and partner accounts.
• Manage the technical aspects of client implementation and onboarding.
• Assist clients in leveraging our data.
• Run ad hoc reporting and analysis.
• Help develop internal tooling to scale technical processes.
• Assess and triage issues within our applications and data feed.

• Become a product expert in our Shopper Experiences tools and use your knowledge to educate, coach, and mentor clients - empowering them to drive brand engagement and leverage insights across retail and digital channels.
• Build strong and positive client relationships through proactive communication and regular touchpoints, including phone calls, emails, and live screen-sharing sessions, to help clients succeed with our platform.
• Independently own customer retention by monitoring client health, managing communication and system updates, and proactively addressing potential churn risks.
• Develop strategies to expand engagement, enable adoption, and mitigate churn - identifying ways to increase client value through upsell and cross-sell opportunities.
• Ensure smooth progress during onboarding by collaborating with the implementation team and preparing new clients for success post-launch, aligning activation to their goals and digital strategy.
• Distill and share best practices across your portfolio, offering actionable insights and tailored recommendations to enhance customer outcomes.
• Anticipate client needs and manage escalations, serving as a trusted advisor to your clients and collaborating closely with internal teams across Sales, Product, and Support.
• Act as the voice of the customer by capturing and relaying feedback to internal teams, helping to inform platform improvements and evolve our offerings in line with client needs.