SPINS

Customer Success Manager

• Serve as the primary point of contact and strategic advisor for assigned strategic CPG, Retailer, and/or Partner accounts from onboarding through renewal and expansion
• Proactively identify customer needs and drive effective communication through cross-functional partnership with Solutions Engineering, Product, and internal leadership
• Manage business reviews, customer success plans, strategic executive conversations, and relationship expansion across the customer’s organization
• Guide Datasembly clients from onboarding through renewal and expansion
• Partner with customers to ensure Datasembly data and software support their business goals

Senior Customer Success Manager

General Counsel

• Provide day-to-day legal advice and guidance as a trusted business partner
• Independently manage commercial, employment, IP, insurance, privacy, data protection, and other legal matters
• Draft, review, negotiate, apply, and enforce commercial, data licensing, SaaS, and vendor agreements
• Support sales and retailer recruiting through commercial and data licensing agreement negotiations
• Manage contract interpretation, risk exposure, and deal structuring guidance
• Direct protection and enforcement of company intellectual property, including trademarks, copyrights, trade secrets, and licensed data rights
• Negotiate IP ownership, license scope, and derivative work provisions
• Advise product, marketing, and engineering on IP clearance and infringement risks
• Coordinate with outside IP counsel on application filings, prosecution, and enforcement
• Lead legal process improvement initiatives, including templates, contract workflows, and document management systems
• Train internal teams on legal tools and processes
• Contribute to ad hoc corporate projects requiring legal input
• Conduct or coordinate M&A legal due diligence and review acquisition contracts
• Draft and review transaction documentation, disclosure schedules, and ancillary agreements
• Lead post-close integration workstreams, including contract migration, policy harmonization, and system/process consolidation
• Advise on U.S. and international privacy requirements
• Draft and maintain privacy policies and documentation
• Partner with IT, Security, and Product to mitigate privacy and data protection risks
• Support development and maintenance of the AI governance framework, including AI use policies, vendor AI tool evaluations, and AI-specific contract provisions
• Support internal and external policy development and implementation
• Manage outside counsel, including litigation matters
• Collaborate with HR on employee-related legal matters
• Monitor legal and regulatory developments affecting compliance
• Foster high ethical and legal standards, respect, inclusion, confidentiality, and integrity

Senior Corporate Counsel

Growth Marketing

• Analyze data to generate insights and findings that will be shared directly with our clients based on their unique business questions.
• Create PowerPoint presentations that clearly and succinctly communicate the findings of the analysis and overall recommendations using effective data visualization.
• Access SPINS data platforms and reformat data to create custom Excel dashboards.
• Conduct quality control processes, diagnosing and troubleshooting issues to ensure outputs are timely and error-free.

Growth Consulting Analyst

Director

• Lead SPINS’ broker partner strategy, performance, and engagement model.
• Drive broker growth by developing strategic partnerships.
• Oversee a team of seven professionals as a strategic leader and hands-on coach.
• Engage with executive stakeholders as a trusted advisor.
• Lead initiatives that strengthen SPINS’ partner ecosystem and align broker relationships with company objectives.

Director, Broker Partners

Data Analyst

• Our Product Intelligence data pipeline is continually onboarding and analyzing a massive amount of new food, nutrition, and consumer products onto our platform.
• This requires ongoing data attribute creation, analysis, data accuracy, and maintaining rigorous food, nutrition, and product data standards and attribution.
• The Data Analyst, Data Pipeline, operates as part of the team responsible for extracting, transforming, and delivering data from multiple sources within the Product Intelligence (PI) ecosystem.
• This role supports the PI group’s needs around the Tasker tool.
• Use a variety of tools and data languages (such as Excel, BigQuery, SQL, JSON, and others) to review large product datasets, design data extraction workflows, and optimize our data extraction processes.
• This role will also work on the data transformations and mappings needed to deliver our Product Intelligence datasets to a variety of end recipients (both internal and external consumers of the data).
• Work cross-functionally with a variety of team members across data operations, data pipeline, R&D, data quality, and customer support to continually improve our Product Intelligence attribute offerings, accuracy, and overall data quality.

Data Analyst, Data Pipeline

• Build Strong and Positive-client Relationships through proactive communication and regular touchpoints, including phone calls, e-mails, and live screen-sharing sessions, to help clients succeed with our commerce enablement platform.
• Become a Product Expert in our tools and use your knowledge to educate, coach, and mentor clients – empowering them to drive brand engagement and leverage digital touchpoints.
• Independently own Customer Retention by monitoring client health, managing communication and system updates, and proactively addressing potential churn risks.
• Develop Strategies to Expand Engagement, enable adoption, and mitigate churn -- identifying ways to increase client value through upsell and cross-sell opportunities.
• Ensure Smooth Process during Onboarding by collaborating with the implementation team and preparing new clients for success post-launch, aligning activation to their goals, and digital strategy.
• Distill and Share Best Practices across your portfolio, offering actionable insights, and tailored recommendations to enhance customer success.
• Anticipate Client needs and Manage escalations, serving as a trusted advisor to your clients and collaborating closely with internal teams across Sales, Product, and Support.
• Act as The Voice of the Customer by capturing and relaying feedback to internal teams, helping to inform platform improvements and evolve our offerings in line with client needs.
• Work Collaboratively across Functions within the entire SPINS portfolio to ensure client growth opportunities are actively supported and promoted.

Representative

• Responsible for operating as the lead point of contact during member onboarding journeys
• Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements
• Facilitate timely resolutions to member inquiries, agreed upon training, and overall member fulfillment
• Maintain high level of member satisfaction by consistently providing tailored communication in all matters pertinent to the relationship
• Work effectively across various internal and external teams by demonstrating clear and concise communication skills
• Track the health of members on an ongoing basis to proactively address their needs
• Identify opportunities for improvement in the member experience
• Build strong member relationships and instill confidence across the organization especially with sponsors and technical contacts