SPINS

Data Analyst

• Our Product Intelligence data pipeline is continually onboarding and analyzing a massive amount of new food, nutrition, and consumer products onto our platform.
• This requires ongoing data attribute creation, analysis, data accuracy, and maintaining rigorous food, nutrition, and product data standards and attribution.
• The Data Analyst, Data Pipeline, operates as part of the team responsible for extracting, transforming, and delivering data from multiple sources within the Product Intelligence (PI) ecosystem.
• This role supports the PI group’s needs around the Tasker tool.
• Use a variety of tools and data languages (such as Excel, BigQuery, SQL, JSON, and others) to review large product datasets, design data extraction workflows, and optimize our data extraction processes.
• This role will also work on the data transformations and mappings needed to deliver our Product Intelligence datasets to a variety of end recipients (both internal and external consumers of the data).
• Work cross-functionally with a variety of team members across data operations, data pipeline, R&D, data quality, and customer support to continually improve our Product Intelligence attribute offerings, accuracy, and overall data quality.

Data Analyst, Data Pipeline

Customer Success Manager

• Build Strong and Positive-client Relationships through proactive communication and regular touchpoints, including phone calls, e-mails, and live screen-sharing sessions, to help clients succeed with our commerce enablement platform.
• Become a Product Expert in our tools and use your knowledge to educate, coach, and mentor clients – empowering them to drive brand engagement and leverage digital touchpoints.
• Independently own Customer Retention by monitoring client health, managing communication and system updates, and proactively addressing potential churn risks.
• Develop Strategies to Expand Engagement, enable adoption, and mitigate churn -- identifying ways to increase client value through upsell and cross-sell opportunities.
• Ensure Smooth Process during Onboarding by collaborating with the implementation team and preparing new clients for success post-launch, aligning activation to their goals, and digital strategy.
• Distill and Share Best Practices across your portfolio, offering actionable insights, and tailored recommendations to enhance customer success.
• Anticipate Client needs and Manage escalations, serving as a trusted advisor to your clients and collaborating closely with internal teams across Sales, Product, and Support.
• Act as The Voice of the Customer by capturing and relaying feedback to internal teams, helping to inform platform improvements and evolve our offerings in line with client needs.
• Work Collaboratively across Functions within the entire SPINS portfolio to ensure client growth opportunities are actively supported and promoted.

Representative

• Responsible for operating as the lead point of contact during member onboarding journeys
• Own multiple client relationships including, but not limited to training, client queries, proactive outreach, and tools enhancements
• Facilitate timely resolutions to member inquiries, agreed upon training, and overall member fulfillment
• Maintain high level of member satisfaction by consistently providing tailored communication in all matters pertinent to the relationship
• Work effectively across various internal and external teams by demonstrating clear and concise communication skills
• Track the health of members on an ongoing basis to proactively address their needs
• Identify opportunities for improvement in the member experience
• Build strong member relationships and instill confidence across the organization especially with sponsors and technical contacts

Member Success Representative

Analyst

• Discover and understand client needs, identify, and prioritize projects and requests, and establish insights agenda with the client
• Deliver against insights agenda through relevant projects
• Coordinate, facilitate and/or conduct client training on SPINS data and applications, ensuring they are able to effectively use, interpret, and apply them to their business
• Cultivate existing and new relationships across the client’s organization
• Using a deep understanding of the client’s goals, raise SPINS solutions that may solve their problems

Data Analyst, Data Pipeline

Customer Success Manager

Member Success Representative

Senior Analyst, CPG Client Insights