Senior Customer Success Manager

SPINS

Senior Customer Success Manager guiding Datasembly clients from onboarding through renewal and expansion. Supporting CPG and retailer accounts with SPINS retail data, analytics, and software.

Posted 8/19/2026full-timeChicago • Illinois • 🇺🇸 United StatesSenior💰 $110,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in customer success management, focusing on customer lifecycle management, relationship building, and strategic advisory roles within the CPG and Retail sectors. Proven ability to drive customer satisfaction, retention, and expansion through effective communication and cross-functional collaboration.

Highest-signal resume keywords

Customer Success ManagementRelationship BuildingStrategic AdvisoryCustomer Lifecycle ManagementCPG Industry Experience

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Excellent CommunicationTeamwork MentalityInterpersonal Skills

Industry Keywords

Consumer Packaged GoodsRetailCustomer SatisfactionCustomer RetentionCustomer Expansion

About the role

Key responsibilities & impact

Serve as the primary point of contact and strategic advisor for assigned strategic CPG, Retailer, and/or Partner accounts from onboarding through renewal and expansion
Proactively identify customer needs and drive effective communication through cross-functional partnership with Solutions Engineering, Product, and internal leadership
Manage business reviews, customer success plans, strategic executive conversations, and relationship expansion across the customer’s organization
Guide Datasembly clients from onboarding through renewal and expansion
Partner with customers to ensure Datasembly data and software support their business goals

Requirements

What you’ll need

5-10 years of proven customer success experience, including growth, development, and retention of key customer accounts
Ability to manage the customer lifecycle to encourage customer satisfaction, retention, and expansion
Experience working with or for Retailers or Consumer Packaged Goods (CPG) companies preferred
Excellent communication, teamwork mentality, and interpersonal skills
Skilled at building relationships with key decision makers within customer accounts
Ability to thrive in a hyper-growth, fast-moving environment
Must be authorized to work for any US employer without sponsorship now or in the future

Benefits

Comp & perks

Hybrid work options
Paid time to volunteer with an organization of choice
Charitable donation matching
Semi-annual company-wide employee survey used to shape company programs, perks, and culture