Technical Account Manager
HostPapa
AWSAzureCloudGoogle Cloud PlatformLinuxPMPPythonSQLTCP/IPUnix
Technical Operations Manager
Spherica
full-time
Posted on:
Origin: • 🇬🇧 United Kingdom
Visit company websiteSalary
💰 £37,000 - £41,000 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSAzureITSMServiceNow
About the role
- Deliver key elements of a managed support service for a high-profile client
- Act as integral part of a specialist technical team with personal responsibility for service delivery
- Delegate tasks to technical engineers with clear deadlines and track progress
- Act as primary escalation contact internally and for the customer to ensure SLAs are met
- Manage impact of changes to the customer environment and volumes
- Support Service & Technical Management teams to drive continuous improvements to customer infrastructure
- Ensure adherence to contractual obligations and promptly resolve technical issues and escalations to maintain customer satisfaction
- Travel to customer sites in London, Birmingham, and Walsall when required
- Work 37.5 hours/week, Mon-Fri, 7.5hr days between 7AM-7PM on rotation
Requirements
- Extensive experience in similar roles, preferably in an Infrastructure outsourcing environment
- Experience managing customer relationships and performance management
- Exceptional leadership and team management skills
- Proven ability to handle technical issues and escalations
- Experience in creating high-quality process documentation
- ITIL Qualified
- Desirable: Experience with ITSM platforms such as ServiceNow and ManageEngine
- Desirable: Strong knowledge of ITIL framework and best practices
- Desirable: Experience in planning and managing team resources
- Desirable: Understanding of IT Infrastructure, Networking, and Security principles
- Desirable: Experience with Microsoft Intune, Azure, AWS, and Windows desktop operating systems
