Spherica

Engineer

• Play a critical role in providing first-line IT support to internal users and clients.
• Work closely with the IT team to resolve a wide range of technical issues and support daily IT operations.
• Develop your existing essential skills in desktop support and customer services.
• Build on your strong technical skills and obtain practical experience of innovative IT solutions and services.

Service Hive Engineer Grade 1 – 1st Line Engineer

Manager

• Lead managed service teams
• Deliver IT services to high-profile customers
• Ensure SLAs are met according to contracted services
• Establish Key Performance Indicators (KPIs) for service excellence
• Manage customer engagement and relations
• Oversee governance, policy, processes, systems, and people

Service Delivery Manager

Support Engineer

• Get acquainted with the general structure of the Company and understand the way the business functions.
• Provide 2nd line “deskside” technical support to customers on a variety of devices, systems, and technologies.
• Perform visits to sites throughout mainland UK to resolve technical issues.
• Support client requirements to refresh existing Windows 7 devices with Windows 10 devices.
• Provide onsite network support and troubleshooting under the guidance of the network manager.
• Manage the incident and request queues for EUC, sharing workload amongst the team.
• Create and maintain high quality technical documentation.

Service Hive Engineer Grade 1 – 1st Line Engineer

Service Delivery Manager

2nd Line Technical Support Engineer