Spherica

Manager

• Overseeing the successful delivery of technical managed services to Spherica’s Customers
• Overall management and maintenance of their Infrastructure, Network, and Security estates
• Acting as the primary technical escalation point for customers and Spherica’s technical teams
• Leading technical investigations and resolutions of major incidents and issues to maintain customer satisfaction
• Supporting the Technical Delivery Leads in implementing customer initiatives and improvements
• Take ownership in ensuring compliance with customer contractual deliverables
• Support Operational Management with the onboarding and continued training of Spherica’s technical teams

Technical Escalation Manager

Support Engineer

• Support with day-to-day tasks in all aspects of Infrastructure, Network, and Security management responsibilities
• Oversee various processes and maintain relationships with high profile clients and stakeholders
• Adhere to best practices to ensure the reliability and security of the Customer’s technical operations
• Work in a 24/7 operational team under a DuPont shift pattern ensuring uninterrupted support and coverage to clients

Technical Escalation Manager

3rd Line Technical Support Engineer