Spherica

Technical Program Manager

• Deliver key elements of a managed support service for a high-profile client
• Act as integral part of a specialist technical team with personal responsibility for service delivery
• Delegate tasks to technical engineers with clear deadlines and track progress
• Act as primary escalation contact internally and for the customer to ensure SLAs are met
• Manage impact of changes to the customer environment and volumes
• Support Service & Technical Management teams to drive continuous improvements to customer infrastructure
• Ensure adherence to contractual obligations and promptly resolve technical issues and escalations to maintain customer satisfaction
• Travel to customer sites in London, Birmingham, and Walsall when required
• Work 37.5 hours/week, Mon-Fri, 7.5hr days between 7AM-7PM on rotation

Technical Operations Manager