Spatial Front, Inc

Business Analyst

• Analyze user needs to determine functional and cross-functional requirements throughout the standard development life cycle
• Collaborate with stakeholders and product teams to decompose large epic stories into features and user stories that can be understood and approved by members of the development team
• Develop strategic frameworks, providing a basic structure of program missions, vision, and goals
• Document stories and manage backlog in Jira
• Proven experience writing detailed functional and technical requirements
• Provide product management support such as prioritization and backlog grooming
• Provide analysis for associated tasks during the life cycle
• Coach the team to create better solutions, improve business results, and better their processes
• Facilitate team meetings, including Backlog Refinement / Iteration Planning / Daily Stand-Up / Iteration Review / Iteration Retrospective
• Remove impediments and barriers to the team’s progress
• Communicate and track agreed upon team metrics
• Communicate and coordinate meetings, presentations, and develop work products
• Develop test cases
• Ensure requirements are tested and provide expected functionality

Technical Writer

• Develop, edit, and maintain end-user documentation, work aids, user guides, release notes, FAQs, and training materials for enterprise applications.
• Prepare internal and external communications related to software releases, system enhancements, maintenance activities, and user notifications.
• Collaborate directly with NHTSA business stakeholders to gather information and create user-facing documentation and job aids.
• Create and maintain documentation in Confluence and organize project knowledge repositories.
• Work with project managers, business analysts, developers, testers, and product owners to understand application changes and translate them into user-friendly documentation.
• Maintain documentation standards and ensure all deliverables are accurate, consistent, and aligned with federal documentation guidelines.
• Update existing documentation to reflect system enhancements and production releases.
• Support user adoption by creating instructional materials and documentation for new features and functionality.

Operations

• Lead and supervise Operational Analysts responsible for enterprise batch processing, workload automation, job scheduling, monitoring, execution support, and day-to-day operational activities across production and test environments.
• Oversee the configuration, scheduling, maintenance, and governance of batch jobs, workflows, calendars, triggers, dependencies, and execution windows in Stonebranch and related tools to ensure alignment with business processing requirements and service level agreements (SLAs).
• Direct 24x7 operational monitoring of workflows, jobs, alerts, file transfers, and system health as required; ensure timely investigation and resolution of job failures, delays, missed dependencies, interface issues, and performance degradation.
• Coordinate production releases and test support activities involving new workflows, interface changes, configuration changes, and operational requirements, working closely with multiple ARTs, infrastructure teams, PeopleSoft administrators, developers, and trading partners.
• Lead incident response, outage communications, escalation management, and recovery activities, including execution oversight for approved rollback, restart, and recovery procedures to restore service and minimize business disruption.
• Develop, maintain, and enforce operational runbooks, SOPs, scheduling standards, naming conventions, workflow documentation, and knowledge articles related to batch execution, interfaces, and operational procedures.
• Track processing trends, recurring issues, SLA performance, and operational metrics; produce reports on job execution, failures, audit history, incident patterns, and service health, and drive continuous improvement based on findings.
• Ensure adherence to organizational security policies, operational controls, audit requirements, and change management processes, and participate in major incident reviews, release readiness assessments, and post-incident lessons learned.

IT Operations Lead

• Support enterprise batch processing, workload automation, job scheduling, monitoring, execution support, and day-to-day operational activities across production and test environments under the direction of the IT Operations Lead.
• Configure, schedule, maintain, and support batch jobs, workflows, calendars, triggers, dependencies, and execution windows in Stonebranch and related tools to ensure alignment with business processing requirements and service level agreements (SLAs).
• Monitor workflows, jobs, alerts, file transfers, and system health on a 24x7 basis as required; identify, investigate, and help resolve job failures, delays, missed dependencies, interface issues, and performance degradation.
• Support production releases and test activities involving new workflows, interface changes, configuration changes, and operational requirements, working closely with the IT Operations Lead, Ab Initio support resources, infrastructure teams, PeopleSoft administrators, developers, and trading partners.
• Execute operational support activities during incidents and outages, including communications, timely escalation, restart, recovery, rollback, and approved remediation procedures to restore service and minimize business disruption.
• Create, update, and follow operational runbooks, SOPs, scheduling standards, naming conventions, workflow documentation, and knowledge articles related to batch execution, interfaces, and operational procedures.
• Track processing trends, recurring issues, SLA performance, and operational metrics; document incident status, actions taken, and solutions; support audit requests and produce reports on job execution, failures, and service health.
• Ensure adherence to organizational security policies, operational controls, audit requirements, and change management processes, and participate in incident reviews, release readiness activities, and continuous improvement efforts.

Operations Analyst

Manager

• Manage configuration management activities for PeopleSoft HCM and related enterprise systems across development, test, staging, and production environments, with strong focus on PHIRE-driven migrations, deployment controls, and configuration traceability.
• Build, review, and maintain migration packages, version inventories, compare results, approval records, deployment checklists, and supporting documentation to ensure controlled movement of changes across environments.
• Work closely with the Release Manager to align configuration management activities with release calendars, cutover plans, readiness milestones, change windows, and deployment governance across multiple teams or ARTs.
• Validate that application objects, configurations, security changes, interfaces, reports, and supporting components included in migration packages are complete, properly documented, approved, and aligned with technical and operational standards.
• Coordinate environment promotion, migration sequencing, approvals, backup and rollback planning, and post-deployment validation activities with development, testing, infrastructure, database, security, and operations teams.
• Support scheduled releases, emergency fixes, and production deployments by preparing migration content, participating in deployment activities, monitoring for issues, and assisting with remediation, restart, rollback, or recovery actions when needed.
• Maintain configuration management baselines, migration logs, environment status records, SOPs, runbooks, and audit artifacts; support change control, release reporting, and continuous improvement of migration and deployment practices.
• Enforce configuration management standards, naming conventions, segregation of duties, documentation requirements, and secure deployment practices to reduce release risk and improve auditability, repeatability, and production stability.

Configuration Manager – Specialist

Full-stack Engineer

• Design and implement automation workflows to streamline new site deployments, configuration management, compliance checking, and incident resolution.
• Develop tools and scripts that operationalize internal support processes, reducing project backlog and resource constraints.
• Build policy-based routing automation and orchestration pipelines using Ansible, Ansible Tower, Jenkins, and Python.
• Implement “one touch to many deliverables” solutions to maximize throughput across the TOC.
• Implement and sustain an AIOps platform within the USCIS TOC, enabling domain-centric and domain-agnostic AI interventions across the enterprise.
• Develop and deploy predictive analytics models to forecast infrastructure issues before they impact users (reducing MTTD, MTTI, and MTTR).
• Build anomaly detection, event correlation, and automated remediation capabilities using machine learning (ML) and natural language processing (NLP) techniques.
• Integrate ITSM frameworks with AIOps tooling to automate threshold management and service response.
• Consolidate data from SolarWinds, New Relic, Splunk, ServiceNow, Cisco DNAC, and other sources into unified operational dashboards.
• Provide O&M support and enhancements for enterprise monitoring tools including SolarWinds, New Relic APM/Synthetics/Infrastructure, Aternity, Cisco DNA Center, Ansible Tower, and Jenkins.
• Develop and maintain Business Analytics Dashboards and ServiceNow workflow automation.
• Create scheduled and ad hoc reporting for WAN/LAN performance, CPU/memory/disk utilization, and capacity trends.
• Diagnose and resolve application deployment issues across multi-tier, web-based JAVA and .NET environments.
• Apply DevSecOps practices to develop new TOC capabilities and integrate emerging technologies into the USCIS enterprise landscape.
• Support cloud operations across AWS and Azure, including ASR, security groups, VPCs, and VPGs.
• Participate in war rooms, tiger teams, and specialized working groups to resolve critical infrastructure issues.
• Author technical reports, white papers, and diagrams produced during engineering activities; deliver content into the TOC Playbook and ServiceNow Knowledge Management.

Senior Software Developer

• Lead end-to-end release management activities across multiple ARTs supporting PeopleSoft HCM and related enterprise systems, including release planning, coordination, scheduling, execution, and post-release follow-through.
• Develop and maintain an integrated release calendar, release milestones, deployment windows, and dependency trackers across application, infrastructure, database, security, testing, and support teams.
• Coordinate release scope, readiness, and sequencing for enhancements, fixes, tax updates, PeopleTools changes, interfaces, batch processes, security changes, and production support items moving across environments.
• Facilitate release governance activities including release planning meetings, readiness reviews, change control coordination, go/no-go assessments, cutover planning, rollback planning, and stakeholder communications.
• Work closely with product owners, scrum masters, release train engineers, developers, testers, infrastructure teams, and client stakeholders to identify dependencies, remove blockers, and ensure release commitments are realistic and traceable.
• Track release risks, issues, decisions, and action items; escalate appropriately and drive resolution to protect production stability, schedule adherence, and business continuity.
• Ensure environment readiness and deployment discipline across development, test, staging, and production, including coordination of code migrations, configuration changes, data moves, approvals, and validation activities.
• Develop and maintain release runbooks, checklists, status reporting, release notes, lessons learned, and operational handoff materials to improve repeatability, auditability, and continuous improvement.

Release Manager

Project Manager

• Lead end-to-end program management and oversight across multiple vendors and FDA stakeholders
• Develop and maintain the Integrated Master Schedule (IMS), including milestones, dependencies, risks, and deliverables
• Coordinate Agile planning and execution activities, including PI planning, sprint planning, release management, and cross-vendor alignment
• Manage technical integration efforts across AI/ML platforms, data migration, user interfaces, data sources, and existing FDA systems
• Facilitate program governance, executive reporting, stakeholder communications, and leadership briefings
• Identify, track, and mitigate program risks, issues, dependencies, and resource conflicts through resolution and closure
• Coordinate testing, quality assurance, defect remediation, and deliverable review and acceptance activities across vendor teams
• Ensure compliance with FDA policies, EPLC and CPIC requirements, security/privacy standards, and FedRAMP regulations.

• Partner with stakeholders to translate product strategy and roadmap into user stories, features, and enablers
• Analyze user needs to define functional and cross-functional requirements across the SDLC
• Decompose large epics into clear, testable user stories with defined acceptance criteria
• Manage and maintain the product backlog in Jira
• Support backlog grooming, prioritization, and release planning
• Conduct bi-weekly testing and validation of completed user stories
• Ensure delivered functionality aligns with requirements and customer expectations
• Serve as Scrum Master, ensuring Agile best practices are followed
• Facilitate all Agile ceremonies, including: Backlog Refinement, Sprint Planning, Daily Stand-Ups, Sprint Reviews / Demos, Sprint Retrospectives
• Identify and remove impediments and blockers to team progress
• Coach team members to improve processes, collaboration, and delivery outcomes
• Track and communicate team metrics and performance indicators
• Support the Project Manager in coordinating meetings, presentations, and deliverables
• Engage with customers and end users to address questions and gather feedback
• Promote strong communication across technical and non-technical teams.

Senior Business Analyst/Scrum Master

QA Engineer

• Perform functional, regression, integration, interface, and end-to-end testing for application enhancements, defect fixes, releases, patching, and production support activities.
• Review business requirements, user stories, design documents, and acceptance criteria to develop clear and effective test scenarios and test cases.
• Execute manual test cases and document test results, defects, test evidence, and supporting details in accordance with program standards.
• Validate application functionality, business processes, reports, interfaces, security roles, batch processes, and system integrations.
• Identify, document, and track defects, including clear reproduction steps, screenshots, expected results, actual results, severity, and impact.
• Work with developers, business analysts, product owners, QA leads, and support teams to clarify requirements, troubleshoot issues, and verify defect resolutions.
• Support test planning, test case preparation, test execution, defect triage, regression testing, and release readiness activities.
• Assist with test data preparation, environment validation, access verification, and dependency tracking to support successful test execution.
• Analyze test results and backend data, when needed, to help confirm issues and support root cause analysis.
• Participate in meetings with technical and business stakeholders to communicate testing progress, risks, blockers, and quality concerns.
• Maintain accurate testing documentation, execution reports, test evidence, and traceability artifacts to support auditability and release readiness.
• Support continuous improvement of QA processes, testing standards, templates, and best practices.
• Use test management, defect tracking, and collaboration tools to manage assigned testing activities and communicate status.