SpartanX

Research Analyst

• Conduct preliminary research on engineering, permitting, and utility interconnection requirements across targeted markets
• Research AHJ processes, inspection standards, and operational requirements by jurisdiction
• Gather and organize utility provider information, PTO requirements, net metering policies, and interconnection timelines
• Analyze market conditions, operational barriers, and regional solar landscape trends
• Maintain organized databases and documentation related to utility territories, permitting requirements, and market conditions
• Support operations, permitting, engineering, and leadership teams with research findings and market intelligence
• Identify potential operational challenges, permitting delays, or regulatory concerns before market entry
• Track changes in utility policies, permitting standards, and regional solar requirements
• Assist with operational planning and market expansion initiatives
• Prepare reports, summaries, and research documentation for leadership review

Market Research Specialist

Manager

• Oversee daily residential solar service operations and technician workflows
• Review active service queues, escalations, and open service projects
• Ensure proper scheduling based on urgency, technician skill level, and operational efficiency
• Monitor service timelines, operational KPIs, and first-visit resolution performance
• Coordinate with installation, permitting, inspection, and operations teams as needed
• Assist with escalated homeowner concerns and operational resolutions
• Review incoming service requests, monitoring data, photos, notes, and service history
• Support technicians with troubleshooting, diagnostics, and operational guidance
• Identify recurring service trends and implement corrective operational solutions
• Ensure technicians are properly prepared with required tools, equipment, and replacement materials
• Reduce unnecessary repeat service visits through proper diagnosis and operational planning
• Verify all required service documentation is complete and accurate before ticket closure
• Manage technician productivity, documentation quality, and service performance
• Review completed service photos, notes, and repair resolutions
• Support technician coaching, accountability, and ongoing training initiatives
• Conduct quality control reviews and operational audits when necessary
• Assist with process improvements and service department scalability

Solar Service Manager

• Oversee daily service operations and technician workflows
• Review service queues, escalations, and active projects
• Ensure proper scheduling based on urgency, geography, and technician skill level
• Monitor service timelines and maintain department KPIs
• Lead remote communication with technicians, operations, and homeowners
• Assist with escalated homeowner concerns and operational resolutions
• Review all incoming service requests prior to dispatch
• Determine likely root-cause issues before assigning service calls
• Ensure technicians are dispatched with the proper tools and equipment
• Manage technician productivity and service quality
• Hold technicians accountable for thorough repairs and complete reporting

Service Manager

• Oversee day-to-day electrical operations for residential solar projects
• Manage and support licensed electricians, apprentices, and field crews
• Ensure all work is completed safely and in compliance with NEC and Iowa code requirements
• Review project schedules, manpower needs, and installation timelines
• Assist with troubleshooting electrical and operational issues in the field
• Coordinate with operations, permitting, inspections, and service departments
• Conduct quality control reviews and jobsite audits
• Support crew development, accountability, and training initiatives
• Ensure proper documentation, inspection readiness, and project closeout compliance
• Maintain professional communication with homeowners, AHJs, and internal teams

Electrician Manager

Customer Support

• Communicate with homeowners in both English and Spanish via phone, email, and text
• Answer customer questions regarding project timelines, scheduling, inspections, service, and system activation
• Coordinate with operations, scheduling, permitting, service, and installation teams to provide accurate updates
• Document homeowner communication and account activity within company systems
• Assist with resolving customer concerns professionally and efficiently
• Escalate operational or service-related issues when necessary
• Support appointment confirmations, reschedules, and project follow-ups
• Maintain professional communication standards while representing SpartanX
• Help improve customer satisfaction by providing clear and timely communication

Customer Service Representative

Operations

• Oversee day-to-day residential solar construction operations across multiple teams and departments
• Lead installation, electrical, service, scheduling, and field management operations
• Develop and improve operational processes, workflows, and accountability standards
• Monitor installation timelines, production metrics, and operational KPIs
• Ensure all projects are completed safely and in compliance with NEC, AHJ, and company standards
• Support manpower planning, crew utilization, and operational forecasting
• Partner with permitting, engineering, inspections, and executive leadership teams
• Identify operational bottlenecks and implement scalable solutions
• Oversee quality control initiatives and reduce operational deficiencies and repeat service issues
• Manage field leadership development, coaching, and performance accountability
• Assist with hiring, onboarding, and operational growth initiatives
• Maintain professional communication with homeowners, inspectors, vendors, and internal teams

Director of Construction Operations

Compliance

• Conduct real-time audits of submitted solar deals, including contracts, financing agreements, proposals, and supporting documentation
• Validate accuracy and completeness of all deal components prior to approval or submission
• Ensure compliance with company policies, state and federal regulations, and utility/jurisdictional requirements
• Identify and flag discrepancies, missing information, or potential compliance risks
• Return deals for correction with clear, actionable audit notes
• Maintain audit logs and documentation of all findings and outcomes
• Monitor audit trends and report recurring issues to leadership
• Partner with operations, compliance, and training teams to reduce error rates and improve submission quality
• Uphold audit integrity by applying standards consistently across all submissions