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ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
service operations managementservice quality managementroot cause analysisscheduling systemsservice management softwaresolar systems knowledgetroubleshooting workflowsKPI monitoringtechnician productivity management
Soft Skills
leadershiporganizational skillscommunication skillsremote workflow managementcustomer service mindsetproblem-solvingattention to detailability to work under pressureaccountability
Tools & Technologies
CRMsmonitoring platformsservice queuesdispatch systems
Industry Keywords
residential solar service operationstechnician workflowsservice requestsescalated concernsservice timelines
About the role
Key responsibilities & impact- Oversee daily service operations and technician workflows
- Review service queues, escalations, and active projects
- Ensure proper scheduling based on urgency, geography, and technician skill level
- Monitor service timelines and maintain department KPIs
- Lead remote communication with technicians, operations, and homeowners
- Assist with escalated homeowner concerns and operational resolutions
- Review all incoming service requests prior to dispatch
- Determine likely root-cause issues before assigning service calls
- Ensure technicians are dispatched with the proper tools and equipment
- Manage technician productivity and service quality
- Hold technicians accountable for thorough repairs and complete reporting
Requirements
What you’ll need- Strong leadership and operational management experience
- Prior experience in residential solar service operations preferred
- Ability to analyze service trends and identify root causes
- Strong understanding of solar systems, monitoring platforms, and troubleshooting workflows
- Exceptional organizational and communication skills
- Ability to manage remote workflows and technician accountability
- Experience with scheduling systems, CRMs, and service management software
- High attention to detail and process consistency
- Ability to remain calm and solution-focused under pressure
- Strong customer service mindset with professional communication skills
Benefits
Comp & perks- Competitive compensation
- Remote leadership opportunity
- Growth opportunities within a rapidly expanding solar company
- Team-focused culture built on accountability and professionalism
- Opportunity to directly influence operational performance and customer satisfaction