Space NK

Manager

• Translate regional and business strategy into clear executable store plans ensuring initiatives and change programmes are embedded consistently across all stores.
• Act as a visible and credible leader; driving adoption of new ways of working, tools, systems and service models e.g. Connected By Beauty.
• Identify commercial opportunities and operational improvement areas - converting insight into focused action plans that accelerate performance and capability.
• Analyse area performance, customer behaviour and competitor activity to inform tactical decisions and continuous improvement.
• Maintain structured, commercially focused and forward-looking communication with the Regional Manager, providing insight, risk identification and recommendations that shape future direction.
• Own delivery of area performance across sales budgets, LFL growth, ATV, AUS, conversion and OMNI targets through strong leadership and execution.
• Drive customer acquisition, retention and loyalty growth through consistent customer-first behaviours and commercial focus.
• Use data and insight to challenge performance, embed accountability and coach Store and Cluster Managers to maximise commercial outcomes.
• Ensure disciplined execution of store plans, campaigns and promotional priorities across the area.
• Lead consistent execution of standards across payroll, stock accuracy, shrinkage, health & safety and loss prevention.
• Partner with Store Managers to embed new processes, systems and tools that improve productivity, capability and cost control.
• Lead the preparation, mobilisation and operational readiness for new store openings and refits.
• Ensure high standards of visual merchandising, stock availability and operational readiness that reflect brand expectations and drive commercial performance.
• Lead, coach and develop Store and Cluster Managers to strengthen commercial capability, leadership effectiveness and accountability.
• Own succession planning, talent identification and performance management across the area to build a robust and future-ready pipeline.
• Foster a high-performance, inclusive and customer-first culture that encourages ownership, collaboration and growth.

Area Manager – Midlands

• Translate regional and business strategy into clear executable store plans
• Drive customer acquisition, retention and loyalty growth through consistent customer-first behaviours
• Lead consistent execution of standards across payroll, stock accuracy, shrinkage, health & safety and loss prevention
• Own succession planning, talent identification and performance management across the area

Area Manager – South East

• Translate regional and business strategy into clear executable store plans
• Drive customer acquisition, retention and loyalty growth
• Lead consistent execution of standards across payroll, stock accuracy, shrinkage, health & safety and loss prevention
• Foster a high-performance, inclusive and customer-first culture

Area Manager – Ireland, Scotland

• Translate regional and business strategy into clear executable store plans.
• Act as a visible and credible leader driving adoption of new ways of working.
• Identify commercial opportunities and operational improvement areas.
• Analyse area performance, customer behaviour and competitor activity.
• Own delivery of area performance across sales budgets and growth targets.
• Lead consistent execution of standards across payroll, stock accuracy, shrinkage, health & safety and loss prevention.
• Lead, coach and develop Store and Cluster Managers to strengthen commercial capability.

Area Manager – Outer London, South West

• Own and drive the execution of business strategy across the region, identifying risks, opportunities and structural improvements that unlock sustainable growth.
• Act as the voice of the retail channel, shaping business-wide decisions by translating field insight into clear strategic recommendations.
• Drive regional delivery of sales budgets, LFL growth, ATV, AUS and conversion through strategic direction, insight-led prioritisation and Area Manager enablement.
• Collaborate with Loss Prevention and Compliance leaders to strengthen regional controls, mitigate risk and embed scalable, best-in-class operating standards.
• Build a high-performing leadership pipeline by developing Area Managers as commercial leaders, coaches and change drivers.

Regional Manager

Marketing

• Be the key marketing contact for local marketing at Space NK, ensuring clear and timely communication of plans to the marketing department, retail teams and wider business.
• Foster strong relationships with local marketing contacts and store retail teams.
• Coordinate and execute a calendar of local marketing activity to support opportunities that arise within our current store portfolio, including but not limited to centre marketing, local event participation and local partnerships.
• Create and execute marketing plans to support identified stores in achieving their footfall targets through tailored local marketing initiatives in-store and in proximity locations.
• Forecast performance and ensure all marketing activity has clearly defined objectives and KPIs that are measurable and align with business goals.
• Project manage all local marketing activity including asset briefing, sign off and ensuring relevant teams across the business are aware of and complete activity to deadlines.
• Evaluate campaign effectiveness, report on impact and embed learnings with all relevant teams.
• When relevant for activity, propose, select and manage agency partners to create best-in-class marketing activations.
• Budget management of relevant cost lines, ensuring spend is in line with plan, accurately tracked and invoices paid.
• Effectively line manage and develop the local marketing assistant.
• Keep up to date on the latest innovations within marketing, proposing new ideas and opportunities that relate to business objectives.

Senior Local Marketing Coordinator

Customer Success Manager

• Ownership of external brand relationships across the Data Sharing Programme. Lead on conversations with both prospective and active brand partners.
• Work in partnership with Buying teams on Joint Business Planning process for the brands, incorporating CRM & Loyalty.
• Project management of multiple activations across multiple brands from ideation through to execution, launch, and reporting.
• Drive supplier income in line with agreed business targets.
• Partner closely with the Customer Insights Manager to present comprehensive data-driven campaign action plans to brand partners.
• Turn brand insights into innovative campaigns that drive growth for both our business and our brands.
• Owns and deliver loyalty initiatives for our top-tier customers, driving engagement, retention, and lifetime value.
• Analyse customer behaviour and engagement to develop communication strategies that maximise annual spend and retention across the customer lifecycle.
• Optimise campaign ROI, identifying efficiencies at every opportunity.
• Manage end-to-end campaign execution via our customer data platform (Optimove) to create customer segments, build campaign flows and produce post-campaign reports.
• Support improvement in key business metrics, including loyalty programme sign-up rate, second purchase rate, year-on-year retention rate and customer lifetime value.
• Manage and develop the CRM & Loyalty Coordinator.

CRM & Loyalty Manager – Maternity Cover

• Support the Planning Director in the planning and delivery of the inventory strategy
• Own total business WSSI planning and logistics planning
• Deliver intake, stock, and stock cover in line with agreed targets
• Achieve channel availability targets through effective forecasting

Merchandise Manager – Inventory

• Help to shape ideas and plans for marketing campaigns
• Assist with campaign briefing and execution to deliver marketing channel performance and engagement goals
• Assist with analysis of campaign performance, identifying trends, insights and opportunities for improvement
• Support testing initiatives across messaging, creative and audience segments
• Attend relevant events such as store openings, content shoots and customer events
• Share industry trends and competitor activity with the wider marketing department