Area Manager – Midlands

Space NK

Area Manager overseeing multi-site retail teams for Space NK, ensuring operational excellence and customer satisfaction across stores in the Midlands. Leading strategy execution and team development for commercial success.

Posted 5/30/2026full-timeLondon • 🇬🇧 United KingdomMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Translate regional and business strategy into clear executable store plans ensuring initiatives and change programmes are embedded consistently across all stores.
Act as a visible and credible leader; driving adoption of new ways of working, tools, systems and service models e.g. Connected By Beauty.
Identify commercial opportunities and operational improvement areas - converting insight into focused action plans that accelerate performance and capability.
Analyse area performance, customer behaviour and competitor activity to inform tactical decisions and continuous improvement.
Maintain structured, commercially focused and forward-looking communication with the Regional Manager, providing insight, risk identification and recommendations that shape future direction.
Own delivery of area performance across sales budgets, LFL growth, ATV, AUS, conversion and OMNI targets through strong leadership and execution.
Drive customer acquisition, retention and loyalty growth through consistent customer-first behaviours and commercial focus.
Use data and insight to challenge performance, embed accountability and coach Store and Cluster Managers to maximise commercial outcomes.
Ensure disciplined execution of store plans, campaigns and promotional priorities across the area.
Lead consistent execution of standards across payroll, stock accuracy, shrinkage, health & safety and loss prevention.
Partner with Store Managers to embed new processes, systems and tools that improve productivity, capability and cost control.
Lead the preparation, mobilisation and operational readiness for new store openings and refits.
Ensure high standards of visual merchandising, stock availability and operational readiness that reflect brand expectations and drive commercial performance.
Lead, coach and develop Store and Cluster Managers to strengthen commercial capability, leadership effectiveness and accountability.
Own succession planning, talent identification and performance management across the area to build a robust and future-ready pipeline.
Foster a high-performance, inclusive and customer-first culture that encourages ownership, collaboration and growth.

Requirements

What you’ll need

Commercially driven field leader with strong operational excellence and execution capability.
Proven experience leading multi-site retail teams and developing store leadership capability.
Strong analytical and problem-solving skills, able to translate insight into action and performance improvement.
Resilient, adaptable and delivery-focused in fast-paced retail environments.
Collaborative, influential communicator who builds trust and drives accountability through others.

Benefits

Comp & perks

Competitive salary
Flexible working hours
Professional development budget
Home office setup allowance
Global team events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

operational excellenceperformance improvementdata analysiscommercial strategyvisual merchandisingcustomer acquisitioncustomer retentiontalent identificationperformance managementstore planning

Soft Skills

leadershipcollaborationcommunicationproblem-solvingadaptabilityresilienceinfluenceaccountabilitycoachingcustomer-first mindset