Location Support Specialist
TestEquity LLC
Customer Care A/R
Southern Glazer's Wine & Spirits
full-time
Posted on:
Location Type: Hybrid
Location: Dallas • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $18 - $22 per hour
Job Level
Junior
About the role
- Assist specific customers in the division with key back-office processes (e.g., accounts receivable, processing, customer service, etc.)
- Resolve internal and external customer issues by returning/acknowledging phone calls and emails in a timely manner and providing responses and resolution in a reasonable amount of time
- Answer questions for accounts involved in the accounts receivable process
- Research accounts and communicate to customers the reason for open invoices, short pays, and open credits and document accounts accordingly
- Follow up on general customer collections as requested by Customer Account Services Accounts Receivable (A/R)
- Work with customers, Salesforce, and Customer Account Services (CAS) Accounts Receivable to complete necessary paperwork and forward to the A/R Supervisor
- Assist with research of any missing invoices
- Maintain effective and consistent communication with Sales Teams and employees at CAS
- Answer general Sales Team questions and resolve issues related to A/R
- Provide invoice copies and other document or information requests
- Process incoming orders from customers
- Answer general order inquiries, providing first level support, and minimizing call transfers
- Stay abreast of state-specific alcoholic beverage laws and state listings laws
- Responsible for Accounts Receivable functions on all accounts as well as answering inbound phone calls and processing inbound cases
- Perform other job-related duties as assigned
Requirements
- High school diploma or equivalency plus 1 year of experience
- Knowledge with Generally Accepted Accounting Principles (GAAP), federal regulatory guidelines, and organizational objectives
- Proficiency using Microsoft Excel spreadsheets in creating pivot tables, develop charts, and complex formulas
Benefits
- comprehensive medical and prescription drug coverage
- dental and vision plans
- tax-saving Flexible Spending Accounts
- disability coverage
- life insurance plans
- 401(k) plan
- tuition assistance
- wellness program
- parental leave
- vacation accrual
- paid sick leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
accounts receivablecustomer serviceinvoice processingcollectionsGAAPMicrosoft Excelpivot tableschartscomplex formulas
Soft skills
communicationproblem-solvingcustomer supporttimelinessresearch
Certifications
high school diplomaequivalency
