Head of Customer Support
Experimentica
Customer Experience Representative
Ingram Micro
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Arizona, Florida, New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $47,300 - $75,700 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloud
About the role
- As a CER you are an expert in sales enablement and customer experience.
- You handle customer inquiries and resolve highly complex support issues with the customer, vendor, and associate team members to help deliver an outstanding customer experience.
- You serve as a point of escalation and can navigate through the various teams and tools throughout Ingram Micro.
- You will provide training, coaching and mentoring support to other team members.
- Proactively engage with customers to understand their challenges, goals, and requirements.
- Conduct training sessions to ensure a comprehensive understanding of category solutions and value add to customer.
Requirements
- A four-year college degree (or additional experience in a related field) and 3 years functional experience including a minimum 1 year position specific experience.
- In-depth knowledge of AWS services, including computing, storage, databases, networking, machine learning, and analytics.
- Knowledge of migrating on-premise applications to the cloud.
- Exceptional communication and presentation skills, with the ability to effectively convey technical concepts to non-technical audiences.
- Ability and willingness to identify and document process improvements for other Customer Experience Representatives, and act as a mentor or team leader amongst peers.
- Strong proficiencies of CRM functionality and utilization.
- Advanced knowledge and business acumen of the customer/vendor solutions category, in addition to pristine communication skills.
Benefits
- healthcare benefits
- paid time off
- parental leave
- a 401(k) plan and company match
- short-term and long-term disability coverage
- basic life insurance
- wellbeing benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AWS servicescloud migrationcustomer experiencesales enablementsupport issue resolutiontrainingcoachingmentoringprocess improvementCRM functionality
Soft skills
communication skillspresentation skillsinterpersonal skillsleadershipproblem-solvingcustomer engagementteam collaborationmentorshiporganizational skillstechnical concept explanation
