Customer Support

• Lead & Develop: Grow and mentor a high-performing customer support team, fostering engagement, accountability, and a culture of continuous improvement.
• Manage Client Escalations: Serve as the escalation point for complex customer issues — guiding conversations, quickly resolving challenges, and ensuring an exceptional experience.
• Build the Future Stack: Implement and optimize AI-driven tools that elevate and automate the support experience.
• Drive Strategy: Design scalable systems, processes, and knowledge platforms that improve efficiency and customer satisfaction.
• Be the Voice of the Customer: Partner closely with the Product and Engineering teams to translate real customer feedback into actionable insights that shape the product roadmap.
• Measure & Improve: Use data to track performance, uncover trends, and continuously optimize the support function

Head of Customer Support

Customer Support Representative

Customer Experience Team Lead

Customer Experience Manager – Business Banking

Customer Experience Representative

Claims Support Specialist II