Location Support Specialist
TestEquity LLC
Customer Experience Representative
Ingram Micro
full-time
Posted on:
Location Type: Hybrid
Location: Doral • Arizona, Florida, New York, Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $47,300 - $75,700 per year
Job Level
Mid-LevelSenior
Tech Stack
AWSCloud
About the role
- Handle customer inquiries and resolve complex support issues
- Provide training, coaching, and mentoring support to team members
- Collaborate with sales team to identify customer needs and recommend suitable solutions
- Proactively engage with customers to understand their challenges and provide personalized recommendations
- Work closely with vendors to stay informed about product updates and promotions
Requirements
- A four-year college degree (or additional experience in a related field)
- 3 years functional experience including a minimum 1 year position specific experience
- In-depth knowledge of AWS services
- Knowledge of migrating on-premise applications to the cloud
- Exceptional communication and presentation skills
- Strong proficiencies of CRM functionality and utilization
- Ability and willingness to identify and document process improvements
Benefits
- Healthcare benefits
- Paid time off
- Parental leave
- 401(k) plan with company match
- Short-term and long-term disability coverage
- Basic life insurance
- Wellbeing benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AWS servicescloud migrationCRM functionality
Soft skills
communication skillspresentation skillscoachingmentoringproblem-solving
Certifications
four-year college degree
