IT Operations Support, Internal Systems
group.one
AzureCyber SecurityDNSFirewallsLinuxMacOSTCP/IP
IT Helpdesk Technician, Level 1
Sourcefit
contract
Posted on:
Location Type: Remote
Location: Remote • 🇵🇭 Philippines
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AzureDNSMacOSTCP/IP
About the role
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Test and assess issues related to computer software and hardware, including operating systems such as Mac and Windows
- Determine the best solution based on the issue and details provided by customers and walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs and update client trouble tickets with status
- Follow-up and update customer status and information
- Pass on customer feedback or suggestions to the appropriate internal team
- Identify and suggest possible improvements to procedures
- Create and update support documentation to improve future troubleshooting efforts
- Undertake maintenance of computer networks, hardware, software, and other equipment at regular intervals
- Develop and apply images to workstations using Microsoft MDT
Requirements
- A high school diploma or equivalent
- Previous experience in a similar customer service or technical support role (beneficial but not mandatory)
- Strong knowledge of computer hardware, operating systems (Windows, macOS), and common software applications
- Familiarity with troubleshooting network connectivity, software installation and configuration, printer issues, and basic hardware repairs
- Understanding of TCP/IP, DNS, DHCP, and basic network troubleshooting
- Basic knowledge of Active Directory or similar user management systems
- Excellent verbal and written communication skills
- Strong problem-solving skills
- Willingness to work collaboratively with other team members
- Flexibility to work in shifts, including evenings, weekends, and holidays
- Desired Certifications: AZ-900 Azure Fundamentals, CompTIA A+, CompTIA Security+, CompTIA Network+
Benefits
- Work from home
- Shifting Schedule – To be advised
- Contract duration: 3 months
- On-the-job training may be provided
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
troubleshootingcomputer hardwareoperating systemsWindowsmacOSnetwork connectivitysoftware installationActive DirectoryTCP/IPDNS
Soft skills
communication skillsproblem-solving skillscollaborationflexibility
Certifications
AZ-900 Azure FundamentalsCompTIA A+CompTIA Security+CompTIA Network+
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