group.one

IT Operations Support, Internal Systems

group.one

full-time

Posted on:

Origin:  • 🇮🇳 India

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Job Level

Mid-LevelSenior

Tech Stack

AzureCyber SecurityDNSFirewallsLinuxMacOSTCP/IP

About the role

  • Be the first point of contact for employees for software, hardware or other internal IT-related requests
  • Troubleshoot a wide range of technical issues and aim to resolve up to 80% at first contact
  • Prioritize simple requests versus more complex issues to contribute to business continuity and operational efficiency
  • Provide high-quality IT support via Zendesk, chat, and email by troubleshooting and resolving complex technical problems with timely and effective solutions
  • Document solutions, workarounds, and technical procedures
  • Support and lead IT-related projects, ensuring successful delivery
  • Roll out, configure, and manage employee devices, maintaining accurate records in the inventory tool

Requirements

  • Proven experience in IT support or a similar technical role
  • Strong experience of network technologies, Linux Servers, Windows Servers, macOS, and Microsoft 365
  • Good understanding of hardware, especially laptops, printers, routers, firewalls, etc.
  • Experience with device rollout, setup, and inventory management
  • Excellent troubleshooting and problem-solving skills with the ability to prioritize effectively
  • Strong communication skills and the ability to provide user-friendly guidance to non-technical colleagues
  • Microsoft 365 (Outlook, Teams, SharePoint, OneDrive)
  • Network technologies (TCP/IP, DNS, DHCP, VPN, firewalls, Wi-Fi)
  • hardware knowledge (laptops, desktops, peripherals)
  • Experience in Zendesk (optional)
  • Understanding of cybersecurity best practices (optional)
  • Jira (optional)
  • Confluence (optional)
  • Certifications : Azure Administrator Associate, CCNA, RHCSA
  • Bachelor's degree (B.Tech. or B.E.) in Computer Science or Information Technology
  • 4–6 years of relevant experience in IT support or similar role