Halcyon Financial Technology, L.P.

Senior IT Support Engineer - Hybrid

Halcyon Financial Technology, L.P.

full-time

Posted on:

Origin:  • 🇺🇸 United States • New York

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Salary

💰 $80,000 - $120,000 per year

Job Level

Senior

Tech Stack

AzureCloudCyber SecurityDNSFirewallsMacOSTCP/IP

About the role

  • Provide high quality, executive-level user support to our financial services clients on-site and remotely
  • Build and maintain trust and rapport with clients
  • Drive the adoption of leading-edge cloud technologies
  • Monitor and support modern cloud systems and infrastructure such as Microsoft 365, Azure, and Cisco Meraki
  • Design, implement, document and maintain clients’ infrastructure, applications, and system management tools
  • Assist with maintaining clients’ cybersecurity, cloud, and high availability strategies
  • Assist the Project Management Team
  • Translate complex technical solutions to end-users and decision-makers
  • Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
  • Collaborate with other team members to find the best solutions for our clients
  • Willingness to help other team members
  • Commitment to ongoing learning and professional development

Requirements

  • 6+ years of recent end-user technical support experience, including providing support to executive-level users
  • Extensive macOS and Windows Desktop experience
  • Experience with Microsoft related technologies: Windows Server, Active Directory, Exchange, and Office 365
  • Experience implementing and supporting networks including switches, firewalls and a good knowledge of TCP/IP, DHCP, and DNS
  • Experience with cybersecurity tools and best practices, including next-generation antivirus, endpoint protection, DLP solutions, and disk encryption, SSO and MFA
  • Experience with Project Management is a plus
  • Strong problem-solving skills and attention to detail
  • Excellent written and verbal communication
  • Strong time management and ability to prioritize
  • Ability to thrive in a fast-paced environment and work effectively under pressure
  • Ability to be on-site daily (Monday-Friday)
  • Available to be on call once per quarter for one week
  • Education: High school degree
  • Preferred: 2+ years of experience in financial services