Halcyon Financial Technology, L.P.

Support Engineer

• Provide advanced technical support for Microsoft 365 services including: Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
• Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Senior IT Support Engineer

• Provide high quality, executive-level user support to our financial services clients on-site and remotely
• Build and maintain trust and rapport with clients
• Drive the adoption of leading-edge cloud technologies
• Monitor and support modern cloud systems and infrastructure such as Microsoft 365, Azure, and Cisco Meraki
• Design, implement, document and maintain clients’ infrastructure, applications, and system management tools
• Assist with maintaining clients’ cybersecurity, cloud, and high availability strategies
• Assist the Project Management Team
• Translate complex technical solutions to end-users and decision-makers
• Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
• Collaborate with other team members to find the best solutions for our clients
• Willingness to help other team members
• Commitment to ongoing learning and professional development

Senior IT Support Engineer

Senior IT Support Engineer

Senior IT Support Engineer - Hybrid