Halcyon Financial Technology, L.P.

Support Engineer

• Provide high quality, executive-level user support to our financial services clients on-site and remotely
• Build and maintain trust and rapport with clients
• Drive the adoption of leading-edge cloud technologies
• Monitor and support modern cloud systems and infrastructure such as Microsoft 365, Azure, and Cisco Meraki
• Design, implement, document and maintain clients’ infrastructure, applications, and system management tools
• Assist with maintaining clients’ cybersecurity, cloud, and high availability strategies
• Assist the Project Management Team
• Translate complex technical solutions to end-users and decision-makers
• Document assets, configurations, passwords, processes, etc. and maintain current and accurate documentation
• Collaborate with other team members to find the best solutions for our clients
• Willingness to help other team members
• Commitment to ongoing learning and professional development

Senior IT Support Engineer - Hybrid