Support Engineer

• Provide advanced technical support for Microsoft 365 services including: Exchange Online, SharePoint Online, Teams, OneDrive, and Intune
• Diagnose and resolve complex issues related to identity, access, collaboration, and endpoint management in a cloud-first enterprise environment
• Lead incident response and root cause analysis for service outages and performance degradations across M365 workloads
• Administer and optimize Microsoft 365 tenant configurations, user accounts, licenses, and security policies using admin centers and automation tools
• Implement and manage identity and access controls via Entra ID, including conditional access and multi-factor authentication
• Deploy and manage endpoint configurations and security baselines using Intune and Autopilot
• Monitor service health, audit logs, and usage analytics to proactively identify trends, ensure compliance, and enhance performance
• Apply advanced AI-driven tools such as Copilot and ChatGPT to accelerate troubleshooting, automate tasks, and deliver proactive solutions that enhance client satisfaction and operational efficiency
• Customize M365 services to meet organizational needs, including mailbox policies, Teams settings, SharePoint configurations, and device compliance rules
• Integrate Microsoft 365 with third-party tools and services, ensuring seamless interoperability and alignment with business requirements
• Implement and maintain security and compliance features such as DLP policies, retention labels, and alerting mechanisms

Senior IT Support Engineer

Technical Support Engineer

Technical Support Representative I

Technical Support Engineer

Technical Support Engineer

Technical Support Specialist