Senior Product Public Relations Manager
CrowdStrike
Cyber Security
Job Level
JuniorMid-Level
Tech Stack
Cyber SecurityGo
About the role
- Be the key point of contact for a portfolio of APAC-based customers, from onboarding through renewal
- Head the technical implementation of our Awareness Platform (SaaS product), ensuring a smooth and successful Go-Live
- Maintain a diverse portfolio of accounts, varying in size and complexity (around 60 at maturity)
- Build and nurture long-term relationships with customers through tailored engagement and success plans
- Head commercial conversations, including upsell opportunities and contract renewals
- Act as a trusted advisor on cybersecurity awareness, helping customers embed best practices
- Plan and head business reviews, both virtually and onsite
- Plan and implement targeted campaigns to drive security awareness, user engagement, and measurable ROI
- Proactively guide customers by anticipating needs, identifying risks, and driving product adoption
- Represent the voice of the customer internally to influence product development
- Cultivate advocacy by turning satisfied customers into brand champions, securing testimonials and case studies
Requirements
- Customer-obsessed with focus on delivering measurable value and long-term success
- Drive with empathy and build trust-based relationships
- Naturally curious and ask questions to understand customer goals
- 2+ years of hands-on experience in Customer Success or another customer-facing, revenue-focused role (Account Manager or Account Executive), ideally in a SaaS environment
- Proven track record of handling a similarly sized Book of Business (around 60 at maturity)
- Comfortable handling technical setups and liaising with support or engineering teams
- Confident and credible in commercial conversations, including upsells, renewals, and value-based negotiations
- Experience maintaining multiple stakeholders across a range of customer sizes and complexity
- Resilient and adaptable in a dynamic environment
- Prior experience in a high-growth scale-up or start-up environment is a strong plus
- Thrives in a collaborative team culture and contributes to shared learning
- Willing to travel ~30% of the time for customer onsites and industry events
- Communicate fluently in English, both verbally and in writing
- Based in Sydney or within reasonable commuting distance to Sydney CBD
