SoSafe

Customer Success Manager

• Be the key point of contact for a portfolio of APAC-based customers, from onboarding through renewal
• Head the technical implementation of our Awareness Platform (SaaS product), ensuring a smooth and successful Go-Live
• Maintain a diverse portfolio of accounts, varying in size and complexity (around 60 at maturity)
• Build and nurture long-term relationships with customers through tailored engagement and success plans
• Head commercial conversations, including upsell opportunities and contract renewals
• Act as a trusted advisor on cybersecurity awareness, helping customers embed best practices
• Plan and head business reviews, both virtually and onsite
• Plan and implement targeted campaigns to drive security awareness, user engagement, and measurable ROI
• Proactively guide customers by anticipating needs, identifying risks, and driving product adoption
• Represent the voice of the customer internally to influence product development
• Cultivate advocacy by turning satisfied customers into brand champions, securing testimonials and case studies

Sales Development Rep

• Initiating contact with C-level and IT security decision-makers across a range of segments, from SMB to Enterprise
• Proactively approaching potential new customers through various channels (phone, email, LinkedIn, etc.)
• Presenting our cutting-edge solutions to potential customers and at events
• Collaborating with experienced Account Executives to close new deals
• Generating valuable sales opportunities and qualified leads for the sales team
• Qualifying inbound leads and identifying high-potential customers for further follow-up

Customer Success Manager

Sales Development Representative