Sonova Group

Customer Service Representative

Sonova Group

full-time

Posted on:

Location Type: Remote

Location: Remote • California • 🇺🇸 United States

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Salary

💰 $22 - $32 per hour

Job Level

JuniorMid-Level

Tech Stack

ERP

About the role

  • Provide an unrivaled Customer Experience
  • Maintaining a positive, empathetic and professional attitude toward customers at all times
  • Provide responsive and reliable customer service via phone & email
  • Use of ERP system to process sales orders, shipments, Credits/Debits & RMA’s
  • Knowing the product line to help troubleshoot
  • Ability to work alongside multiple departments (Insurance, Billing, Inside Sales) to ensure our customers are fully taken care of
  • Other duties as assigned

Requirements

  • High School Diploma or equivalent
  • Minimum of 2 years work experience
  • Nice to Have: Bachelor's Degree
  • Nice to Have: Previous medical device experience
  • Language(s)/ Level: English/ Fluent
  • Nice to Have: Any second language
  • IT Skills: MS Office (including Excel)
  • A minimum of 200Mb/sec download and 10Mb/sec upload speed internet connectivity is required to support any remote/hybrid employee functionality at Sonova
Benefits
  • Medical, dental and vision coverage*
  • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
  • TeleHealth options
  • 401k plan with company match*
  • Company paid life/ad&d insurance
  • Additional supplemental life/ad&d coverage available
  • Company paid Short/Long-Term Disability coverage (STD/LTD)
  • STD LTD Buy-ups available
  • Accident/Hospital Indemnity coverage
  • Legal/ID Theft Assistance
  • PTO (or sick and vacation time), floating Diversity Day, & paid holidays*
  • Paid parental bonding leave
  • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more)
  • Robust Internal Career Growth opportunities
  • Tuition reimbursement
  • Hearing aid discount for employees and family
  • Internal social recognition platform
  • D&I focused: D&I council and employee resource groups

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
ERP systemsales order processingshipment processingcredit processingdebit processingRMA processingtroubleshooting
Soft skills
customer experienceempathetic attitudeprofessional attituderesponsive customer servicereliable customer servicecollaborationcommunication
Certifications
High School DiplomaBachelor's Degree