About the role
- Provide friendly and timely support to customers through email and social channels
- Troubleshoot account, subscription, and product-related issues
- Escalate technical issues to appropriate internal teams
- Share feedback and insights from customers with the broader team
Requirements
- Eager to learn with some customer service experience
- Strong writing skills for clear communication
- Basic technical comfort with software and online tools
- Some experience with tools like Zendesk is a plus
- Competitive salary
- Flexible working hours
- Professional development budget
- Home office setup allowance
- Global team events
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer servicestrong writing skillsclear communicationeager to learn