Customer Service Representative
It's Just Lunch
Customer Service Representative
Moen
full-time
Posted on:
Location Type: Remote
Location: Remote • Kansas, Minnesota, North Dakota, Ohio, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $17,920 - $20,900 per year
Job Level
Mid-LevelSenior
About the role
- Handles and resolves a high volume of incoming calls by determining the cause of the problem, finding a reasonable solution, and communicating that solution to the consumer.
- Develops and maintains knowledge of Moen products and procedures to accurately aid consumers in a timely manner.
- Navigates multiple databases across multiple systems to provide the quickest response to the consumer.
- Delivers a consumer experience that helps to drive unsolicited, positive “word of mouth” advertisement for Moen.
- Take ownership of challenging/sensitive situations and resolve with a sense of urgency, and empathy.
- Demonstrates consistent achievement in meeting all required quality, call management and productivity metrics as well as adhering to all processes and procedures within the department.
- Performs other duties and/or special assignments as needed.
Requirements
- High School diploma or equivalent
- Experience in a customer service position is required, call center experience is preferred.
- Excellent professional verbal and written communication skills are required.
- Bi-lingual in French or Spanish are a plus.
- Proficient PC skills, including the ability to navigate multiple screens and systems.
- Experience with Microsoft Teams a plus.
- Incumbent must meet internet speed requirements and have a safe and secure workspace.
- Must be able to thrive in a work environment that mandates low mobility and high observation.
- Must be available for training December 1, 2025 - December 30, 2025.
- Must be able to work a flexible schedule and equally share in all schedule rotations and business hours deployed by the department if necessary.
Benefits
- Medical, dental, and vision coverage from day one
- Paid time off from day one
- 401(k) with company match up to 3%
- Profit Sharing
- Tuition Reimbursement
- Diverse, inclusive, and welcoming culture with Employee Resource Groups
- Self-led career development program with rewarding pay increases
- Annual merit increases and company bonus opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicecall center experienceverbal communicationwritten communicationbilingualPC skillsnavigating multiple systemsmeeting productivity metricsquality metrics
Soft skills
problem-solvingempathyownershipsense of urgencyadaptabilityteamworkcommunication
Certifications
High School diploma or equivalent
