Customer Service Representative – White-Glove Concierge Level
Entrepreneur Cooperative
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Provide fast, articulate, emotionally intelligent service through phone, text, and email
- Assist clients with time sensitive reservations and scheduling while maintaining a confident and composed tone
- Handle a high volume of requests without sacrificing accuracy or warmth
- Collaborate with team members across multiple time zones to ensure seamless support
- Anticipate needs, think critically, and offer proactive solutions
- Uphold a culture of professionalism, excellence, and service
Requirements
- Bachelor’s degree in business administration preferred, but equivalent experience in a related field is welcome
- Demonstrated experience in customer service or client support
- Fluent English communication skills at a C1 level or higher, both written and spoken
- Ability to think clearly and communicate under pressure
- Comfortable working independently and contributing to a high performing team
- Strong problem-solving ability with a polished and professional approach
- Proficient in Microsoft Office and modern communication platforms like Slack and CRM tools
Benefits
- Remote work with a collaborative global team
- Paid time off after 60 days of active service
- Health insurance provided through Deel
- Opportunity to grow with a brand that values performance and excellence
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceclient supportproblem-solvingcommunication skillsschedulingreservationsaccuracycritical thinkingproactive solutionsMicrosoft Office
Soft skills
emotional intelligencearticulate serviceconfident tonecomposed demeanorteam collaborationprofessionalismexcellencewarmthindependencehigh performance
Certifications
Bachelor’s degree in business administration