Customer Service Representative
Moen
Customer Service Representative
It's Just Lunch
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $18 per hour
Job Level
JuniorMid-Level
About the role
- Assist with managing client relationships: Regularly communicate with clients, understand their preferences, and provide tailored matchmaking services
- Assist with selecting and presenting high-quality matches that align with client expectations
- Coordinating dates and maintaining ongoing client engagement
- Balancing daily calls and emails to ensure superior client support
- Providing coaching and guidance to clients in their dating journey
Requirements
- 2+ years of experience in customer service
- 2+ years of remote work experience
- Previous experience managing high call volume, high client and/or account volume
- Exceptional verbal and written communication skills, especially over the phone
- Strong organizational and multitasking abilities with a results-driven mindset
- Intermediate knowledge of Microsoft Office and CRM platforms
- The ability to handle emotionally sensitive conversations with empathy and professionalism
Benefits
- Competitive starting salary plus uncapped commission earning potential
- Enjoy a great work-life balance with potential to work remotely
- Comprehensive benefits package including, Medical, Dental, PTO, and 401K with company match
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer serviceremote workhigh call volume managementclient account managementMicrosoft OfficeCRM platforms
Soft skills
verbal communicationwritten communicationorganizational skillsmultitaskingresults-driven mindsetempathyprofessionalism
