Customer Support

• The Customer Care Associate Manager leads a team of Care Specialists, supporting them with their daily duties, as well as working with them to support their growth and professional development.
• They oversee high impact projects, contributing to exceptional customer experiences that align with GoFundMe’s mission, and Care’s vision of becoming the most helpful Customer Care team in the world.
• Associate Managers enable the Care core by supporting day to day operations, ensuring the team is set up for success through organization, decision making, escalation support, and necessary guidance.
• They are responsible for supporting and motivating the department as a whole, enabling the team to do their best work in order to achieve departmental goals and KPIs as determined by the Care Managers and Global Head.

Associate Manager, Customer Care

Health Advisor — Customer Service, Partner Support

Customer Service Representative

Senior Customer Service Coordinator – High Value Elite

Loan Support Specialist

Operations Production Support Specialist