GoFundMe.org

Security Engineer

• Drive execution of security programs by developing structured plans, tracking deliverables, and ensuring alignment across stakeholders.
• Develop and maintain security roadmaps that align security initiatives with business objectives, engineering priorities, and regulatory requirements.
• Establish and refine security metrics to track program effectiveness, measure risk reduction, and provide visibility to leadership.
• Facilitate cross-functional collaboration between security, engineering, IT, and product teams to embed security into business processes and the software development lifecycle.
• Identify risks and roadblocks, proactively working with teams to resolve dependencies, optimize resources, and ensure timely execution of security initiatives.
• Own security program reporting, providing executive summaries, dashboards, and presentations to senior leadership, including the CISO and executive team.
• Standardize program management processes for security initiatives, ensuring consistent execution and communication across the organization.
• Evangelize security best practices by fostering a culture of security awareness and accountability across teams.

Staff Technical Program Manager, Security

Attorney

• Serving as the lead legal advisor and strategic partner to Payments, Engineering, Risk, and Product teams
• Advising on U.S. and global regulatory frameworks including money transmission, AML/BSA, sanctions, etc.
• Partnering with Product and Engineering to provide guidance throughout the product lifecycle
• Drafting and reviewing consumer-facing disclosures and terms of service for payments products
• Structuring, drafting, and negotiating complex agreements with payment processors and fintech partners
• Reviewing payments related marketing materials for compliance
• Translating regulatory complexity into actionable guidance for cross-functional stakeholders
• Building scalable legal frameworks and processes for compliance

Director, Legal – Payments

Communications

• Serve as a strategic communications partner to senior leadership, supporting executive visibility and thought leadership within the nonprofit and fundraising technology sectors.
• Draft and edit executive content including op-eds, keynote remarks, LinkedIn posts, and other written communications.
• Partner with the social media team on executive social media presence, ensuring consistent messaging and alignment with company priorities.
• Prepare executives for speaking engagements by writing remarks, developing presentation materials, and shaping key messages.
• Identify and secure media opportunities such as podcast appearances and press interviews, and support executive preparation and staffing.
• Identify compelling stories that highlight GoFundMe’s role in nonprofit impact, innovation in fundraising, and community-driven outcomes.
• Pitch stories to national, sector, and trade media covering nonprofits, philanthropy, fundraising technology, and social impact.
• Lead outreach to nonprofit and industry publications and podcasts to increase visibility for GoFundMe Pro, its customers, and the nonprofit sector overall.
• Support communications for GoFundMe Pro product launches and key announcements, including messaging development and media outreach.
• Develop content that reinforces GoFundMe Pro’s leadership in nonprofit fundraising and donor engagement.
• Serve as communications lead for GoFundMe Pro-related reports and data-backed insights, editing drafts and providing strategic feedback to ensure clarity, accuracy, and impact.
• Support incident response and crisis communications, helping develop messaging and coordinating communications during sensitive situations.
• Partner with legal, product, and leadership teams to ensure clear and consistent communications during high-stakes moments.
• Collaborate closely with teams across product, marketing, partnerships, and leadership to advance communications priorities tied to GoFundMe Pro and the nonprofit business as a whole.
• Manage complex communications initiatives and timelines, ensuring projects move forward efficiently.
• Provide senior-level guidance on messaging, narrative development, and strategic communications opportunities.

Senior Corporate Communications Manager

Accounting Manager

• Oversee accounting and reporting for both transactional and SaaS revenue streams, ensuring accurate, scalable, and GAAP-compliant revenue recognition across complex arrangements.
• Lead month-end and quarter-end revenue close activities, including review of journal entries, balance sheet reconciliations, deferred revenue rollforwards, and flux analyses.
• Serve as the primary point of contact for revenue-related audit activities, preparing technical memos and supporting documentation to ensure audit readiness and SOX compliance.
• Provide oversight and guidance to ensure ASC 606 policy is accurately implemented within revenue systems in partnership with the Product, Engineering, Sales Operations and Business Systems teams.
• Support scalable revenue system design across Zuora Billing, RevPro, Payment Service Providers, and NetSuite, ensuring revenue logic is appropriately reflected in system configuration and data flows.
• Drive continuous improvement of revenue processes, controls, automation, and reporting.
• Manage and develop members of the revenue accounting team, providing guidance on complex transactions and technical accounting matters.
• Support ad hoc analyses and strategic initiatives with data-driven insights that enhance financial decision-making and operational integrity.

Revenue Accounting Manager

Customer Support

• Use strong customer empathy to inspire nonprofits and build long-lasting relationships.
• Answer questions from a wide range of nonprofits about GoFundMe Pro's products and services.
• Solve complex customer problems by collaborating across GoFundMe Pro teams.
• Work as part of a team to deliver shared goals while thriving autonomously.

Customer Care Representative

Customer Success Manager

• Support day-to-day CRM operations, including one-off sends and multi-step automated journeys across email, SMS, and in-app
• Own assigned CRM strategic initiatives to drive key performance metrics (retention/MAU, CVR, etc.) across various business verticals
• Orchestrate cohesive cross-channel experiences, ensuring message timing, sequencing, and frequency are user-centric
• Coordinate with agency partners to ensure delivery of on-time, quality communications at scale
• Champion rapid experimentation (A/B and multivariate testing), and integrate behavioral triggers, dynamic content, and advanced segmentation to optimize performance
• Identify high-value opportunities to improve user retention, reactivation, and LTV across the customer lifecycle
• Verify CRM campaigns adhere to best practices around tagging, deliverability, and privacy compliance (GDPR, CCPA, etc.)
• Adhere to proper documentation and Quality Assurance processes for every message launched
• Prepare and present campaign/program performance reports, CRM strategy presentations, and other project documentation to stakeholders, cross-functional teams, and marketing leadership
• Collaborate with Product Marketing, Product, Data and Brand to support feature launches and ongoing engagement efforts
• Partner with engineering to maintain/improve the effectiveness of our CRM platform (Braze)

Lead CRM Specialist, Consumer

Account Manager

• Serve as the primary executive-facing for Enterprise organizations
• Lead annual planning, quarterly executive business reviews (EBRs) and strategic alignment conversations.
• Develop multi-threaded relationships across nonprofit departments, including Executive Leadership, Development, Marketing, and Technology teams.
• Create and execute data-informed account plans that elevate value realization, strengthen customer partnerships, and grow GDV on platform.
• Drive ACV retention and NRR through proactive renewal strategy, forecasting, negotiation, and commercial alignment.
• Identify whitespace, expansion, and cross-sell opportunities.
• Translate customer goals into fundraising, usage and product adoption strategies
• Anticipate strategic risks and competitive threats; develop and execute mitigation plans.
• Serve as the escalation quarterback, coordinating internally (Care, Product, Engineering, etc) and externally.
• Represent the voice of strategic customers internally and influence roadmap direction
• Collaborate with Technical Account Management (TAMs) to ensure execution of adoption, timelines, and operational initiatives.
• Partner with Product, Engineering, and Data teams to elevate customer needs, influence roadmap direction, and deliver meaningful outcomes.
• Maintain accurate forecasting, renewal documentation, next step notes through CRM and internal communication channels

Strategic Account Manager

Accountant

• Serve as the accounting owner for Zuora Billing and RevPro, overseeing product configuration, billing logic, revenue rules, and data flows to ensure accurate, scalable, and GAAP-compliant revenue recognition.
• Manage the month-end and quarter-end close activities including preparation of revenue related journal entries, balance sheet reconciliations and flux analyses.
• Translate accounting policy (ASC 606) into system-integrated logic in partnership with Product, Engineering, and Data teams.
• Provide technical accounting guidance for new product launches and monetization models, assessing revenue impacts and ensuring GAAP compliance.
• Build scalable, SOX-compliant workflows to support accurate and timely revenue recognition across high-volume, multi-currency environments.
• Own and refine reconciliation and close processes, enabling clean audit support and strong operational controls.
• Partner with Deals Desk, Sales, and Legal to review and structure complex or non-standard contracts, ensuring pricing, billing, and revenue terms align with ASC 606 and Zuora system capabilities.