Customer Success Manager, Business Services
RELX
Customer Success Specialist
SonicWall
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Manage customer inquiries, account setup, and escalation cases within company guidelines.
- Support audit readiness by ensuring accurate case documentation in tracking systems.
- Coordinate with global teams to resolve service requests and meet customer satisfaction goals.
- Triage cases, create and route support tickets, and escalate technical issues when needed.
- Identify opportunities to improve customer service operations and process efficiency.
Requirements
- 3+ years of related experience and a Bachelor’s degree (or equivalent experience).
- Strong communication, problem-solving, and documentation skills.
- Proficiency in Microsoft Office (Word, Excel, PowerPoint).
- Fluent in written and spoken English.
Benefits
- SonicWall is an equal opportunity employer.
- We are committed to creating a diverse environment and are an equal opportunity employer.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
case documentationcustomer service operationsprocess efficiency
Soft skills
communicationproblem-solvingdocumentation
