Customer Success Manager, Business Services
RELX
Senior Client Success Manager
Authenticx
full-time
Posted on:
Location Type: Remote
Location: Remote • Indianapolis • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Manage a portfolio of 2-3 clients with a combined annual contract value of $6+ million
- Ensure clients maximize the value of our platform, leading to retention, growth, and customer satisfaction
- Act as a product expert and strategic partner
- Develop and maintain strong, long-term relationships with clients
- Monitor and drive platform adoption and usage
- Identify usage gaps and opportunities for improvement
- Understand each client's business challenges and objectives, mapping these to our platform's solutions
- Conduct regular check-ins with clients
- Collaborate with internal teams to address any customer issues
- Act as a product expert, ensuring clients are fully trained on the platform's features
- Provide clients with regular reports on platform usage and impact
Requirements
- Bachelor's degree in business, Healthcare, Informatics, or other relevant fields
- 7+ years in a Customer Success or Account Management role, managing accounts with a book of business of $5M+
- 3+ years experience in Enterprise B2B SaaS
- Proven track record of driving customer success, retention, and growth in high-value accounts
- Strong understanding of healthcare industry challenges and regulatory requirements (HIPAA, FDA)
- Excellent communication and relationship-building skills
- Strong problem-solving and strategic thinking abilities
- Ability to work cross-functionally and collaborate with sales, product, and support teams
Benefits
- Virtual/remote working
- Health insurance effective on DAY 1, including FREE health insurance options and a comprehensive benefits package
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options
- 401(k) - Traditional and Roth options
- Unlimited vacation time
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Customer SuccessAccount ManagementEnterprise B2B SaaSPlatform AdoptionData ReportingStrategic PartnershipClient TrainingUsage Gap AnalysisBusiness Mapping
Soft skills
CommunicationRelationship BuildingProblem SolvingStrategic ThinkingCollaboration
Certifications
Bachelor's Degree
