Customer Success Manager, Business Services
RELX
Manager, Partner Success
Sandy Hook Promise
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $65,000 - $75,000 per year
Job Level
Mid-LevelSenior
About the role
- Serve as the primary day-to-day lead for program implementation
- Manage a portfolio of mid- to large-population K-12 partners in the region
- Manage a prescribed cadence of implementation and ongoing account management
- Work closely with Business Development and Implementation teams
- Develop knowledge of full suite of SHP offerings
- Provide first-tier support for partners using SHP products and services
- Ensure school districts onboard SHP programs with fidelity
- Gather, monitor, and record implementation success metrics
- Adhere to established criteria for conducting partner success meetings
- Utilize comprehensive product knowledge to provide exceptional customer support
- Collaborate with district and school leaders
- Monitor regional trends impacting gun violence prevention practices
- Work in collaboration with Business Development team
- Support and inform district leaders about Students Against Violence Everywhere (SAVE) Promise Club implementation
- Work with grants team and finance team to ensure grant compliance
Requirements
- Exceptional organizational/time-management skills and ability to juggle multiple tasks
- Demonstrated attention to detail and accuracy
- Demonstrated flexibility and ability to adapt to change
- Strong written and oral communication skills
- Self-starter with positive energy, a sense of resourcefulness, entrepreneurial spirit, and the ability to work independently
- Quick learner with advanced technology skills
- Experienced in Salesforce, data dashboards, and presentation platforms
- Strong proficiency with MS Office Suite
- Demonstrated ability to work remotely
- Knowledge of grant funding guidelines a plus
- Willing and able to travel as required (up to 25%)
Benefits
- Unlimited PTO
- Flexible schedules
- Paid holidays and 10 days sick leave
- Paid parental leave
- Health, dental, and vision
- Employer paid life insurance and short- and long-term disability
- 401k match
- Professional development stipend
- Wellness & mental health support
- Employer Paid Employee Assistance Program
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
grant complianceimplementation success metricscustomer supportdata dashboardspresentation platforms
Soft skills
organizational skillstime-management skillsattention to detailflexibilityadaptabilitywritten communicationoral communicationself-starterresourcefulnessentrepreneurial spirit
