Customer Success Manager, Business Services
RELX
Bilingual Customer Success Consultant
Quantum Metric
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $75,000 - $125,000 per year
Job Level
JuniorMid-Level
About the role
- Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
- Provide training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
- Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs
- Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
- Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
- Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit customers and provide enablement onsite
- Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences
- Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to key client stakeholders
- Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption through business value
- Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
- Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
- Partner with account team to secure renewals and support upsell opportunities through enablement and business value
Requirements
- Must be fluent in Spanish and English
- 2+ years serving in a digital analytics or consulting role
- Must be able to analyze quantitative data to draw meaningful conclusions and make data driven recommendations. Enjoys solving complex problems without straight forward solutions
- Must be a self-starter, who thrives in fast-paced, start-up environments
- Must have client facing experience and be comfortable in a training / subject matter expert (SME) capacity
- Excellent verbal and written communication skills with exemplary presentation skills. Must feel comfortable training large audiences of 50+ individuals
- Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
- This is a remote position; however, the role requires working hours that align with the USA Central Time (CT) zone to effectively collaborate with core teams and stakeholders
Benefits
- Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
- FSA, DCFSA, and HSA accounts
- Employee Assistance Programs (EAP)
- Telehealth options
- Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
- Healthy Rewards – Discount Programs
- Discounts on Pet Insurance
- 401k (with employer match) and Options / Equity
- 13 company holidays
- Unlimited Paid Time Off
- Sick leave
- Parental/Adoption Leave
- One-time stipend for work-at-home employees
- Monthly business expense stipend
- Flexible work environments
- Employee Discount Program (Perks at Work)
- Employee Referral Program
- Lead Referral Program
- MacBook and awesome swag delivered to your door
- Encouraging and collaborative culture
- RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisquantitative data analysisdigital analyticsconsultingdata driven recommendationspresentation skillsproblem solvingclient trainingKPI analysisbusiness strategy
Soft skills
self-starteradaptabilitytime managementmultitaskingcommunicationclient facing experienceconsultative relationship buildingadvocacyteam collaborationpresentation to large audiences
