Quantum Metric

Bilingual Customer Success Consultant

Quantum Metric

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $75,000 - $125,000 per year

Job Level

JuniorMid-Level

About the role

  • Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
  • Provide training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
  • Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs
  • Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
  • Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
  • Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit customers and provide enablement onsite
  • Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences
  • Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to key client stakeholders
  • Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption through business value
  • Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
  • Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
  • Partner with account team to secure renewals and support upsell opportunities through enablement and business value

Requirements

  • Must be fluent in Spanish and English
  • 2+ years serving in a digital analytics or consulting role
  • Must be able to analyze quantitative data to draw meaningful conclusions and make data driven recommendations. Enjoys solving complex problems without straight forward solutions
  • Must be a self-starter, who thrives in fast-paced, start-up environments
  • Must have client facing experience and be comfortable in a training / subject matter expert (SME) capacity
  • Excellent verbal and written communication skills with exemplary presentation skills. Must feel comfortable training large audiences of 50+ individuals
  • Strong time management skills. Must be able to multitask while juggling the needs of multiple clients simultaneously. Able to adapt quickly to changing priorities
  • This is a remote position; however, the role requires working hours that align with the USA Central Time (CT) zone to effectively collaborate with core teams and stakeholders
Benefits
  • Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
  • FSA, DCFSA, and HSA accounts
  • Employee Assistance Programs (EAP)
  • Telehealth options
  • Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
  • Healthy Rewards – Discount Programs
  • Discounts on Pet Insurance
  • 401k (with employer match) and Options / Equity
  • 13 company holidays
  • Unlimited Paid Time Off
  • Sick leave
  • Parental/Adoption Leave
  • One-time stipend for work-at-home employees
  • Monthly business expense stipend
  • Flexible work environments
  • Employee Discount Program (Perks at Work)
  • Employee Referral Program
  • Lead Referral Program
  • MacBook and awesome swag delivered to your door
  • Encouraging and collaborative culture
  • RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data analysisquantitative data analysisdigital analyticsconsultingdata driven recommendationspresentation skillsproblem solvingclient trainingKPI analysisbusiness strategy
Soft skills
self-starteradaptabilitytime managementmultitaskingcommunicationclient facing experienceconsultative relationship buildingadvocacyteam collaborationpresentation to large audiences