Quantum Metric

Solutions Engineer

• Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line
• Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools
• Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points
• Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions
• Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals
• Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides
• Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries
• Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers
• Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

Senior Solutions Engineer – Voice of Customer

Account Manager

• Serve as the primary point of contact for key enterprise accounts, building and nurturing strong, executive-level relationships based on trust and mutual success.
• Collaborate closely with Sales leadership to identify, develop, and execute strategic account plans focused on significant expansion opportunities and increasing customer lifetime value.
• Take ownership of account renewal and expansion goals, providing accurate forecasting and developing proactive strategies to consistently exceed targets.
• Create and execute comprehensive account plans in collaboration with the broader Customer Success and Sales team, ensuring clients achieve their critical business outcomes and realize the full value of our solutions.
• Lead regular Quarterly Business Reviews (QBRs) with executive and C-suite client stakeholders, demonstrating the strategic alignment and impact of our solutions on their overarching organizational objectives.
• Regularly update our internal systems with accurate and insightful information regarding account health, renewal status, and growth opportunities, providing clear visibility for executive leadership and cross-functional teams. Regularly engage with the internal Executive Team on risk, opportunities and key initiatives.
• Proactively identify and cultivate opportunities for customer advocacy, including executive-level case studies, speaking engagements, and webinar participation.
• Educate executive stakeholders on the value of new features, advanced use cases, and enterprise-level integrations, ensuring they maximize the benefits of our evolving platform.

Senior Account Manager, Spanish Speaking

Technical Customer Success

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Customer Success Engineer

🕒 September 25, 2025

Deepgram

51 - 200

🤖 Artificial Intelligence

☁️ SaaS

🔌 API

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Customer Success Engineer owning partner lifecycle, technical enablement, demos, and expansion for Deepgram's voice AI platform.

🇺🇸 United States – Remote

💵 $135k - $180k / year

💰 $47M Series B on 2022-11

⏰ Full Time

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🧑‍🔧 Technical Customer Success Manager

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