Quantum Metric

Account Executive

• Prioritize top-named accounts, execute strategic plans, and maintain a consistent pipeline
• Consistently meet and exceed annual quota targets by identifying, qualifying, and closing new and expansion opportunities
• Navigate intricate sales cycles involving multiple stakeholders, and complex organizational structures to accurately forecast & close deals
• Establish trust through robust discovery; collaborate with internal partners to develop solutions that address customer challenges using Felix AI
• Collaborate with prospective clients to build compelling business cases demonstrating tangible ROI and strategic advantages
• Cultivate strong stakeholder relationships pre-sale; post-sale, partner with delivery teams across kickoff meetings and major milestones to ensure long-term success.

Strategic Account Executive, Insurance

Customer Success Manager

• Perform analyses of data related to customer usage and buying patterns
• Prepare and present presentations to relevant stakeholders
• Analyze open ended customer feedback and identify key insights
• Support the creation of reports and dashboards to be utilized by the team
• Collaborating with the team to ensure customer satisfaction and retention
• Perform system and document audits looking for patterns
• Rectify inconsistencies in customer related datasets

Customer Success Strategy Intern

Content Marketing Manager

• Help define and evolve the voice and tone guidelines for Felix AI, ensuring it reflects a trusted, enterprise-grade analytics experience
• Write and refine conversational UI content, including prompts, responses, explanations, and error states
• Translate complex analytics concepts into clear, human-centered language that supports user decision-making
• Partner with product designers and PMs to align Felix’s language with user needs, workflows, and mental models
• Participate in reviews, critiques, and iteration cycles to continuously improve content quality
• Document content patterns and best practices to support consistency and scalability across Felix experiences

Content Design Intern

Security Engineer

• Support operational security requirements across security operations, vulnerability management, application security, data loss prevention, and incident response workflows
• Assist in developing, tuning, and validating SIEM detections by reviewing existing alerts, researching improvements, and documenting findings under guidance from the security team
• Support AI security initiatives, including responsible use of AI tools, governance considerations, and contributing to the development of internal security tooling and automation where appropriate
• Support cloud and platform security initiatives through research, documentation, and analysis of security controls, configurations, and coverage, under guidance from the security team
• Contribute to security process improvement and documentation, consistency, and long term operational readiness

Security Engineering Intern

Consultant

• Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals.
• Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale.
• Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences.
• Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions.
• Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform.
• Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often.
• Serve as a vertical specialist for retail accounts.

Business Consultant – Retail

Account Manager

• Strategic lead for customer engagement
• Collaborate with Sales to identify and work on expansion opportunities
• Manage and forecast customer renewal and expansion goals
• Create customer account plans in collaboration with the rest of the customer success team to ensure value realization
• Conduct regular QBRs with our client’s executive team to strategically align with their organizational goals
• Regularly update internal systems to document customer health and status and create visibility across Quantum Metric
• Identify advocacy opportunities to highlight case studies, run speaking events, or participate in webinars
• Educate customers on new use cases, features and integrations that create added value

Brand Designer

• Apply the brand identity to the marketing website, ensuring pages are visually stunning, on-brand, and easy to navigate
• Design high-impact landing pages that balance brand storytelling with performance marketing needs, utilizing AI to rapidly iterate on layout concepts and variations
• Collaborate with our Web Marketing team to ensure the visual integrity of the brand is maintained from Figma to the browser.
• Hand-off and see through the execution of assets to a development team
• Enhance our scalable design system in Figma that allows the marketing team to self-serve for smaller tasks without breaking the brand
• Design static assets for email campaigns, social media, and digital ads, leveraging AI tools to speed up production tasks like resizing and background extension

• Own the content strategy that defines Quantum Metric’s category position, setting annual and quarterly direction aligned to major/minor moments, persona campaigns, and go-to-market priorities
• Set and enforce a single, clear narrative across all content—deciding what we publish, what we prioritize, and what we stop to maintain focus and authority
• Define and build the pillar content roadmap, crafting and editing flagship POV pieces and credibility builders that fuel campaigns across the buyer journey
• Own AEO / SEO / GEO content strategy and outcomes, including priority topic selection, structured-answer readiness, and the editorial quality bar required to earn visibility and citation in AI-driven discovery
• Translate campaign strategy into content direction, guiding internal teams and agencies with clear briefs, prioritization, and editorial standards so all content ladders to narrative, moments, and authority goals

Content Strategy Lead

Technical Account Manager

• Partner with Account Management, Customer Success, Support, Engineering and Product teams to deliver a unified, consistent customer experience — aligning technical execution with strategic objectives and ensuring issues are resolved efficiently
• Build and maintain strong relationships across all levels of customer and internal organizations — from executive sponsors to day-to-day users — ensuring communication is clear, credible, and constructive
• Coordinate the technical engagement between customer stakeholders and internal teams, ensuring alignment on priorities, progress, and deliverables
• Partner closely with Account Management to ensure all technical efforts directly support broader strategic and commercial goals
• Translate customer goals and challenges into clear, actionable plans that drive both immediate solutions and long-term stability
• Anticipate potential risks or points of friction before they escalate, developing mitigation plans and proactive communication strategies
• Oversee and coordinate technical work-streams — ensuring the right resources are engaged, milestones are tracked, and SLAs are consistently met
• Collaborate with Customer Success Engineers and Customer Success Business Consultants to connect technical solutions to measurable business impact
• Provide proactive, structured communication to customers and internal teams, maintaining transparency on progress, blockers, and next steps
• Monitor support tickets and technical initiatives for assigned accounts, ensuring prioritization, documentation, and timely resolution
• Partner with Product and Engineering to escalate and resolve critical issues, providing clear business context and follow-through
• Support recovery and communication strategies for high-visibility or at-risk accounts with professionalism and composure
• Identify recurring trends or process improvements that strengthen efficiency and prevent future issues
• Represent the voice of the customer internally, ensuring both business and technical perspectives inform decisions and prioritization