Quantum Metric

Customer Success Manager

• Drive Strategic Customer Outcomes: Take complete ownership of a book of business consisting of large, enterprise accounts, operating as the primary advisor on activation and business value to help customers achieve their digital goals. Consistently achieves internal retention and renewal targets that demonstrate customer mission criticality.
• Deliver Successful Activation: Design and deliver use case–based training curriculum across all enterprise functions, enabling organizations to solve their most pertinent digital challenges and to operationalize Quantum Metric at scale. Build and facilitate advanced sessions, onsite workshops, executive briefings, integration into customer workflows, and tailored strategies that drive adoption with minimal peer or leadership input. Create best in class monitoring solutions for customers to keep a pulse on their digital experiences via dashboards, reports, and alerting.
• Surface Actionable Insights: Go beyond defect detection to identify innovative, high-value opportunities for digital optimization across both digital and omni-channels experiences, tailored to each customer’s strategic priorities. Provide data-driven recommendations that inform both customer decision-making and overall digital strategy. Demonstrate significant contributions to your customers as measured by improvement of individual digital key performance indicators vs. goals. Periodically share customer wins and successes broadly across the vertical and organization as a whole to foster knowledge sharing.
• Lead with Product Expertise: Establish and maintain advanced-level mastery of the Quantum Metric platform, understanding how to derive value from each feature and how to translate each into solving customer business questions. Ability to live problem solve with customers without pre-investigation to quickly reach solutions. Swiftly adopt applications of new technologies to enable customers on application to their business to derive value.
• Deliver Thought Leadership: Provide thought leadership on industry best practices, guiding peers and customers alike on how to maximize value from the platform. Displays avid problem solving skills related to both customer digital challenges and customer activation strategy.
• Elevate the Team: Frequently sharing expertise in team forums. Regularly assist peers by knowledge sharing & answering questions over Slack to provide additional support on customer engagements when needed, modeling best-in-class consulting practices.
• Proactively Mitigate Risk Across Accounts: Anticipate renewal risks and proactively monitor customer engagement tied to adoption and value to surface concerns early and often. Design and execute action plans to remediate deficiencies with some input from leadership.

Bilingual Customer Success Business Consultant

• Teach customers how to analyze their quantitative data using the Quantum Metric platform to surface defects and optimization opportunities across digital experiences
• Provide training sessions across a plethora of use cases to enable customers to solve business challenges across business and technical organizational functions
• Develop a consultative relationship with each client via an in-depth understanding of their business model, strategy, digital properties, key initiatives, business goals, and KPIs
• Drive improvement to customer business results through taking action on insights surfaced through the Quantum Metric platform
• Provide guidance on use case best practices for leveraging Quantum Metric to solve business problems and effectively execute on their digital strategy via daily client interactions
• Conduct regular working sessions with clients, product demos, and executive briefings. Travel up to 20% of the time to visit customers and provide enablement onsite
• Proactively analyze customer data using the Quantum Metric platform to surface data driven improvements to digital experiences
• Create presentations that summarize actionable opportunities for digital optimization and revenue recovery. Present findings with data driven recommendations and supporting analysis to key client stakeholders
• Proactively identify at-risk accounts based on low platform usage, while creating & executing an action plan to drive platform adoption through business value
• Establish and maintain expert level knowledge of Quantum Metric product capabilities & configuration options to enable customers to surface actionable insights
• Serve as the voice of the customer internally at Quantum Metric, advocating for customer needs and providing input into the development of new platform features
• Partner with account team to secure renewals and support upsell opportunities through enablement and business value

Bilingual Customer Success Consultant

Product Designer

• You’ll have a “seat at the table” from Day 1.
• You will look for data to understand the world around you and share insights with others.
• You’ll be supported with clear coaching and opportunities for growth and career paths.
• Your success looks like helping thousands of brands meet the needs of over a billion people.
• You’ll work from anywhere: at home, the office, or any mix of both.
• Tackle complex workflows while using success metrics for guidance.
• Drive alignment, set goals, build understanding, and motivation with partners and the team.

Staff Product Designer

Account Executive

• Spearhead full life-cycle sales within a territory of strategic accounts
• Build trust and credibility with diverse stakeholders, including Product Managers, Business Analysts, CX Insights Leaders, and DevOps teams
• Leverage experience in full-cycle enterprise SaaS sales to develop compelling business cases
• Collaborate with prospective clients to build compelling business cases that demonstrate ROI and strategic advantages
• Maintain a strong understanding of our evolving SaaS platform, the competitive landscape, and emerging industry trends

Strategic Account Executive, BFSI

Backend Engineer

• You'll focus on the ingestion system, adding new features, fixing bugs, and improving performance and scalability.
• When you're not working on ingest, you'll help the team build the platform that powers the Quantum experience.
• Balance enabling our product requirements with working on advancing our platform to collect even more data at an even higher scale.
• Regularly work alongside our Chief Architect to make sure we're ready for future growth.
• Learn quickly, fail fast, communicate often, pivot gracefully, grow from your mistakes and iterate.

Senior Software Engineer, C++

• Own initial phase of onboarding digital properties for new and existing customers to ensure rapid time to value
• Implement standardized best practices across workspace design, roles and permissions, navigation, dashboards, interactions projects, alerts, and reports
• Build individual workspaces with optimal segmentation, navigation, dashboards, and alerts
• Provide meaningful, data-driven early insights post-deployment to demonstrate business value
• Manage onboarding tasks through GuideCX, tracking progress from production deployment to first insight delivery
• Validate events/instrumentation, audit proof-of-concept configurations, and partner with Implementation Engineers to remediate gaps
• Improve onboarding content, tools, and processes; contribute to platform experience initiatives and tailored vertical audits
• Support large-scale subscription optimization projects and prepare analyses to assist Business Consultants
• Act as subject matter expert on digital property onboarding, lead training, educate new hires, and enable account teams

User Experience Consultant

Technical Customer Success

• Support a portfolio of clients and manage technical details of implementation, onboarding, adoption, and growth
• Understand client objectives, define implementation plans, and configure the Quantum Metric platform to satisfy requirements
• Architect solutions to equip stakeholders to execute digital strategy
• Engineer custom JavaScript functions to capture data analytics and satisfy complex use cases
• Configure alerts, dashboards, and reports to provide clients real-time visibility into digital platform performance
• Guide clients to define meaningful requirements and create innovative solutions to achieve their goals
• Focus on Financial Services and Insurance (FSI) verticals, with possible service to retail and telecom
• Build and maintain lasting relationships with customers
• Collaborate with cross-functional teams and contribute to onboarding and training activities
• Travel approximately 10% for client meetings and on-site work

Customer Success Engineer – FSI

• Manage full life-cycle sales within a greenfield territory of enterprise accounts
• Establish trust and credibility with stakeholders including Product Managers, Business Analysts, CX Insights Leaders, DevOps teams and technology partners
• Learn and execute the company's sales process and collaborate with Sales Engineering, Sales Leadership, Marketing, Alliances, Post-Sales
• Create, execute and tune your business plan as the GM of your territory
• Beat quota while using tools and systems to track leading indicators for forecast
• Qualify and help solve customer pain points by educating decision makers about Quantum Metric’s value proposition
• Work closely with partners to create mutual action plans, generate pipeline and drive opportunities through closure to referencability
• Ramp quickly through outstanding onboarding and invest time in continuous education via online learning and certification courses

Account Executive, Travel and Hospitality

Accountant

• Our Culture: Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.
• As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.
• We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.
• At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.
• About the Role: Quantum Metric is looking for a smart, motivated, detail oriented individual to join the Finance team as a Senior Accountant. This person will support the team in executing on its vision of providing world-class financial and analytical support, insight and advice to support one of the world’s fastest-growing global technology companies.
• In this role, you will be a critical member of a top-notch finance organization and play a key role in building and executing on a set of scalable, sustainable, and efficient processes and systems to support the organization’s continued growth.
• The Senior Accountant will be responsible for supporting the Accounting team in financial reporting, close operations, treasury management, and operating expense governance. This role requires attention to detail, a strong understanding of accounting principles, excellent analytical skills, and the ability to work independently and collaboratively.

Senior Accountant

Consultant

• Our Culture
Quantum Metric's number one objective is happy people, diverse and inclusive culture. We’re passionate about empowering our people to become the best version of themselves, offering coaching and training programs designed to accelerate their career in whatever direction they choose.

As a remote-first company, we understand the importance of building an engaged, diverse, and fun place to work. We hold regular company-wide events, seasonal challenges, and Quantum Metric sponsored local outings when Zoom becomes too much. We also have a number of Employee Resource Groups that provide spaces to discuss, share, and reflect on topics that impact us both inside and outside of work - from being new to SaaS or navigating it as a first-time parent, to overcoming the barriers faced as Black, Hispanic, Asian American and Native Hawaiian/Pacific Islander, LGBTQIA or other underrepresented backgrounds.

We are also passionate about the connections we build with our customers. You’ll not only work with some of the world’s most recognized brands, but build lasting relationships.

At Quantum Metric we value all types of experience and education and don’t expect you to meet every qualification for this position. We are most interested in the unique perspective you can bring and your ability to uphold our values of passion, persistence, and integrity.

🚀 About the Role
As a Senior Business Consultant, you will play a critical role in helping enterprise clients unlock the full potential of the Quantum Metric platform. You’ll lead customer activation through enablement and operationalization efforts, ensuring each enterprise customer realizes measurable business value and long-term success through our partnerships.

In this role, you’ll serve as the digital expert to stakeholders ranging from day-to-day practitioners & power users to executives, managing some of our most strategic and complex customer accounts. You’ll deliver tailored training aligned to each organization’s unique priorities, guide customers in applying our technology to solve key digital challenges, and provide in-depth quantitative analysis that translates insights into action, contributing to customers achieving their digital goals.

Your success will be evaluated through account retention, customer adoption of the Quantum Metric platform, and the tangible value you create in partnership with our clients.