Quantum Metric

Technical Customer Success

• Support a portfolio of clients and manage the technical details of their implementation, onboarding, adoption and growth.
• Understand the obstacles faced by your clients, guide them to define meaningful requirements, and create innovative solutions to ensure they are successful in achieving their goals.

Senior Customer Success Engineer – Mobile App

Financial Planning and Analysis

• Work with the sales, product, marketing, and solutions engineering teams to generate and implement the go-to-market strategy for the Banking & Financial Services industry
• Actively partner with the sales organization to win key global accounts and secure Lighthouse customers among top-tier global banks
• Develop and implement product positioning, messaging, and strategies to pursue aggressive growth goals across Retail Banking, Wealth Management, and related BFSI sub-verticals
• Act as executive sponsor on high-priority, in-flight deals — refining narratives and overcoming late-stage procurement and security audit hurdles
• Define and own the "Win-Against" competitive strategy to displace incumbents by demonstrating superior ROI in fraud detection, call deflection, and digital experience
• Develop repeatable BFSI sales playbooks and enablement materials that increase sales velocity and are adopted broadly across the revenue organization
• Work closely with Product to ensure QM's Agentic AI solutions meet the rigorous security, compliance, and regulatory standards of the financial services industry
• Establish QM as a top-tier recognized solution in the BFSI space through analyst engagement (Gartner, Forrester), keynote participation, and industry roundtables
• Develop thought leadership content including practitioner articles, joint publications, podcasts, and conference presentations
• Leverage an executive network to facilitate introductions to C-Suite stakeholders including CIOs, CDOs, and heads of Risk and Digital

Vice President, Banking & Financial Services

Solutions Engineer

• Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line
• Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools
• Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points
• Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions
• Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals
• Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides
• Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries
• Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers
• Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

Senior Customer Success Engineer – Mobile App

Vice President, Banking & Financial Services

Senior Solutions Engineer – Voice of Customer