Senior Solutions Engineer – Voice of Customer

Quantum Metric

Enterprise Solutions Engineer at Quantum Metric engaging with organizations for digital experience optimization. Collaborating with teams to guide technical strategy in high-value sales opportunities.

Posted 5/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $135,000 - $160,000 per yearWebsite

Tech Stack

Tools & technologies

About the role

Key responsibilities & impact

Work closely with the Head of Sales Engineering to define and execute the technical sales strategy for our VOC product line
Partner with the VOC Product Go-To-Market (GTM) team to translate product capabilities into compelling, market-facing value propositions and sales tools
Act as the VOC industry authority for the Field Sales and Sales Engineering teams, providing strategic guidance on market trends, competitive landscape, and customer pain points
Develop and scale Field Expertise within the Sales Engineering team, focusing on general VOC industry knowledge and in-depth technical understanding of our VOC solutions
Design and deliver comprehensive training programs, workshops, and resources to improve the SE team's ability to articulate value, handle technical objections, and close deals
Create and maintain a repository of high-quality sales assets, including a master deck, competitive positioning documents, and best-practice guides
Develop cutting-edge product demonstrations and Proofs of Concept (POCs) that clearly illustrate the unique value and technical superiority of our VOC solutions for target personas and industries
Engage directly in key, complex, or strategic sales cycles as the senior-level VOC expert, providing technical validation and building confidence with executive and technical buyers
Contribute to the development of winning sales strategies, including playbook creation and effective integration of VOC solutions into broader enterprise sales motions

Requirements

What you’ll need

Significant, multi-year professional experience (e.g., 8+ years) in the Voice of Customer (VOC) industry, including deep understanding of common platforms, methodologies, and best practices
Proven experience in a Sales Engineering or Pre-Sales technical role (e.g., 5+ years), with a strong track record of overachieving revenue targets
Prior experience in a leadership or mentorship capacity within a Sales Engineering organization is required
Experience collaborating with Product Management, Marketing, and Sales to develop and execute GTM plans
Exceptional presentation and communication skills, with the ability to articulate complex technical concepts to both technical and non-technical audiences
Strong technical aptitude and ability to quickly master new software and platforms
Demonstrated strategic thinking, problem-solving abilities, and a results-oriented mindset
Ability to travel 25% - to customer sites and internal meetings as required predominantly in the US but occasionally abroad

Benefits

Comp & perks

Medical, Dental, Vision Insurance (99% Medical base plan paid by the Company)
FSA, DCFSA, and HSA accounts
Employee Assistance Programs (EAP)
Telehealth options
Voluntary Life & AD&D, STD, LTD, Critical Illness and Accident
Wellness Perks - discounts on a top-rated fitness app and Healthy Rewards program.
Discounts on Pet Insurance
401k (with employer match) and Options / Equity
13 company holidays
Unlimited Paid Time Off
Sick leave
Parental/Adoption Leave
Promotional opportunities
Rewards and recognition programs
Robust onboarding and training program
One-time stipend for work-at-home employees
Monthly business expense stipend
Flexible work environments
Employee Discount Program (Perks at Work)
Employee Referral Program
Lead Referral Program
MacBook and awesome swag delivered to your door
Encouraging and collaborative culture
RECHARGE PROGRAM (after 3 years, disconnect for 3 weeks, no email/slack)

ATS Keywords

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Hard Skills & Tools

Voice of Customer (VOC)Sales EngineeringPre-SalesProduct demonstrationsProofs of Concept (POCs)Technical validationSales strategy developmentGTM plansCompetitive positioningTraining program design

Soft Skills

Presentation skillsCommunication skillsStrategic thinkingProblem-solvingMentorshipCollaborationResults-oriented mindsetAbility to articulate complex conceptsLeadershipInterpersonal skills