Authenticx

Manager

• Directly manage a team of analysts, including hiring, onboarding, performance reviews, career development, and day-to-day coaching
• Manage capacity, work prioritization, and timelines to meet project timelines
• Identify process improvements to increase efficiency, scalability, and reliability of labeling operations
• Develop rubrics and ground truth labeled data supporting AI model development, insights mining, and continuous improvement
• Ensure consistent application of rubrics through regular secondary reviews proactively addressing gaps while recognizing and developing high performers
• Partner with the AI and Data Science team to align labeling methodology with model development requirements while communicating progress, risks, and meaningful observations in the data
• Serve as the Subject Matter Expert (SME) to customers and cross-functional partners in Data Science, Prompt Engineering, Product, and Client success related to our model development operating procedures
• Develop and maintain expert level knowledge in how labeled conversational data connects to model development and outcomes
• Serves as an escalation point collaborating with internal teams (Support, Product, Engineering, CS) to address any customer issues, ensuring swift and efficient resolution
• Drive innovation and cast a vision for how we evolve our rubric design, labeling methodology, and insights mining and delivery
• Foster a culture of continuous improvement with strong performance, consistency, engagement

Manager, Conversation Analysis