Authenticx

Customer Success Manager

• Manage a portfolio of 2-3 clients with a combined annual contract value of $6+ million
• Ensure clients maximize the value of our platform, leading to retention, growth, and customer satisfaction
• Act as a product expert and strategic partner
• Develop and maintain strong, long-term relationships with clients
• Monitor and drive platform adoption and usage
• Identify usage gaps and opportunities for improvement
• Understand each client's business challenges and objectives, mapping these to our platform's solutions
• Conduct regular check-ins with clients
• Collaborate with internal teams to address any customer issues
• Act as a product expert, ensuring clients are fully trained on the platform's features
• Provide clients with regular reports on platform usage and impact

Senior Client Success Manager