Manager, Conversation Analysis

Authenticx

Manager of Conversation Analysis at Authenticx leading a team of analysts and driving insights for AI models. Focuses on performance standards and engagement while managing operational excellence.

Posted 6/12/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

Swift

About the role

Key responsibilities & impact

Directly manage a team of analysts, including hiring, onboarding, performance reviews, career development, and day-to-day coaching
Manage capacity, work prioritization, and timelines to meet project timelines
Identify process improvements to increase efficiency, scalability, and reliability of labeling operations
Develop rubrics and ground truth labeled data supporting AI model development, insights mining, and continuous improvement
Ensure consistent application of rubrics through regular secondary reviews proactively addressing gaps while recognizing and developing high performers
Partner with the AI and Data Science team to align labeling methodology with model development requirements while communicating progress, risks, and meaningful observations in the data
Serve as the Subject Matter Expert (SME) to customers and cross-functional partners in Data Science, Prompt Engineering, Product, and Client success related to our model development operating procedures
Develop and maintain expert level knowledge in how labeled conversational data connects to model development and outcomes
Serves as an escalation point collaborating with internal teams (Support, Product, Engineering, CS) to address any customer issues, ensuring swift and efficient resolution
Drive innovation and cast a vision for how we evolve our rubric design, labeling methodology, and insights mining and delivery
Foster a culture of continuous improvement with strong performance, consistency, engagement

Requirements

What you’ll need

3+ years of people management experience leading analytical, labeling, or quality-focused teams
Strong analytical thinking with the ability to identify root causes of quality or performance issues
Excellent written and verbal communication, including translating complex methodology into clear guidance
Proven track record in client-facing settings as a subject-matter expert
Experience working cross-functionally with technical teams such as data science or engineering
Demonstrated record of innovation and elevating existing teams
Background in conversation analysis, transcription review, annotation, or structured qualitative analysis (preferred)
Experience in healthcare, life sciences, call centers, or regulated SaaS environments is a plus (preferred)

Benefits

Comp & perks

This is a remote/virtual position
For local team members, occasional on-site working (Indianapolis north side) may be expected for in-person activities
For remote team members, traveling to Indianapolis may be required approximately 1-2x per year, based on business needs
Travel for client meetings may be expected, based on business needs
Candidates must reside in the USA and be authorized to legally work in the USA without requiring employment visa sponsorship now or in the future

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

analytical thinkinglabeling methodologyrubric designinsights miningquality analysisconversation analysistranscription reviewannotationstructured qualitative analysisperformance reviews

Soft Skills

people managementcoachingcommunicationcross-functional collaborationinnovationproblem-solvingperformance consistencyengagementclient-facing expertisecareer development