Somos Educação

Analyst

• Guide partner schools through the onboarding process and ensure engagement with our educational platform through in-person and remote trainings;
• Support pedagogical advisors in driving platform engagement at schools;
• Maintain deep knowledge of the product and its developments, as well as the specificities for each Business Unit;
• Collaborate with Product and Engineering teams to report improvements, identify bugs, and ensure the continuous evolution of solutions;
• Play an active role in engaging and supporting the advisory teams (training, weekly meetings, and creation of materials);
• Provide reactive support to advisory teams' requests for case resolution and escalation via group channels (Teams and WhatsApp);
• Conduct trainings and Q&A sessions, both remote and in-person, for schools;
• Conduct on-site visits to schools at risk of churn and to support engagement.

Junior Relationship Analyst

• Guide partner schools through the onboarding process and ensure engagement with our educational platform through in-person and remote training;
• Support pedagogical advisory teams in promoting platform engagement at schools;
• Maintain deep knowledge of the product and its updates, as well as specific requirements for each Business Unit;
• Collaborate with Product and Engineering teams to report improvements, identify bugs, and ensure continuous evolution of the solutions;
• Act as a strategic and operational bridge between the Business Units and the company’s Digital team;
• Diagnose specific pain points of the Business Units, aligning product strategy with internal process redesign;
• Play an active role in engaging and supporting advisory teams (trainings, weekly meetings, and production of materials);
• Provide reactive support to advisory requests, resolving and routing cases via groups (Teams and WhatsApp);
• Participate in Business Unit events;
• Deliver trainings and office-hour support (remote and in-person) for schools;
• Conduct on-site visits to at-risk (churn) and engagement-focused schools.

Relationship Analyst, Mid-level

Content Marketing Manager

• Develop and review items/questions for educational assessments for Basic Education following the INEP model.
• Evaluate Portuguese Language items and other language areas, ensuring quality and adherence to technical criteria.
• Manage the editorial production process for learning assessments.
• Work collaboratively with the team, adapting to change and maintaining clear, objective communication.

Pedagogical Content Production Analyst

• Ajudar os usuários na utilização do produto de forma assertiva;
• Atender via Zendesk os chamados/dúvidas dos usuários (alunos, pais e responsáveis dos alunos, professores, equipe escolar) e time interno (Comercial/Assessoria Pedagógica) sobre nossa plataforma educacional;
• Realizar análise, diagnóstico, testes e resolução de chamados, consultando os procedimentos e os sistemas internos;
• Avaliar necessidade de acionar outras áreas envolvidas nos processos;
• Identificar oportunidades de melhoria no produto e nas ações de comunicação;
• Atendimento de tickets enviados pelos usuários;
• Organização de diferentes SLAs para atendimento;
• Revisar os processos de atendimento e definir macros de respostas e classificação dos tickets no Zendesk;

Analista de Suporte I – Vaga Afirmativa para Pessoa com Deficiência

Administrative Assistant

• Perform administrative tasks, such as document control, file organization, and telephone support
• Collaborate on support activities for the administrative team
• Participate in purchasing processes and inventory control
• Contribute to maintaining the organization and cleanliness of the work environment

Marketing

• Act as a knowledge mediator by guiding and engaging students.
• Address academic and conceptual questions.
• Provide guidance on assignments, deadlines, and use of the platform.
• Support reading and interpretation of marketing metrics and frameworks.
• Participate in forums, messaging, and synchronous/asynchronous support.
• Take part in pedagogical training and alignment sessions.

E-Learning Academic Mediator – Marketing

Backend Engineer

• Develop and maintain applications using Java and Spring Boot within a microservices architecture.
• Implement and manage containers with Docker and orchestrate them using Kubernetes.
• Collaborate with agile teams using Scrum methodology to enable continuous delivery.
• Ensure code quality through unit and integration testing.
• Continuous integration and continuous delivery (CI/CD).
• Design and consume REST and GraphQL APIs, ensuring high performance and scalability.
• Work on modeling and optimizing SQL and NoSQL databases.
• Use AWS services for deployment and maintenance of distributed systems (S3, SQS/SNS).
• Apply design patterns and software architecture best practices (Clean Code, SOLID).
• Promote effective communication and collaborative teamwork within the team.

Senior Java Developer

• Develop and maintain backend applications using Kotlin and Java with the Spring Framework.
• Design and implement REST and GraphQL APIs for system integration.
• Ensure code quality through unit and integration tests.
• Participate in the design and architecture of microservices and distributed systems.
• Use cloud platforms such as AWS or Azure to deploy and maintain services.
• Integrate systems using Apache Kafka and gRPC (communication protocol).
• Analyze and resolve technical issues proactively and collaboratively.
• Work in a team, promoting effective communication and adaptability in dynamic environments.

Mid-level Java/Kotlin Developer

Bilingual

• Prospect new clients and manage existing accounts
• Execute sales and negotiate products and services
• Manage the sales pipeline and monitor the sales funnel
• Develop commercial and marketing strategies
• Maintain client relationships and identify business opportunities
• Prepare commercial proposals and presentations
• Participate in events and trade shows to promote products and services
• Collaborate with other departments to meet commercial objectives

Bilingual Commercial Consultant I

• Develop and maintain backend applications using Java/Kotlin and frameworks such as Spring Boot
• Design and implement RESTful APIs and system integrations
• Apply software engineering best practices, such as SOLID, Clean Code and Design Patterns
• Work with messaging systems and asynchronous processing (e.g., SQS, Kafka, RabbitMQ)
• Operate in cloud environments (AWS), contributing to scalable and resilient solutions (S3, SQS & EKS)
• Perform evolutionary and corrective maintenance, identifying and resolving performance and stability issues
• Write and maintain unit and integration tests
• Collaborate with frontend, product and QA teams to continuously deliver value
• Participate in code reviews and contribute to the continuous improvement of the team and architecture