Somos Educação

Analyst

• Perform registration and updating of information for schools, products and contracts in the company’s internal systems.
• Validate data received from commercial and operational areas, ensuring consistency and compliance of registered information.
• Identify inconsistencies in registrations, materials and contractual structures, directing adjustments when necessary.
• Support contract formalization processes, ensuring information is correct before finalization.
• Monitor operational requests related to registration, contractual adjustments and system records.
• Record and update information in internal tools and CRM, maintaining activity history and traceability.
• Support the organization of documents and operational controls for the area.
• Collaborate with internal teams to resolve registration inconsistencies.

Junior Relationship Analyst – Registrations and Contract Validations

• Guide partner schools through the onboarding process and ensure engagement with our educational platform through in-person and remote trainings;
• Support pedagogical advisors in driving platform engagement at schools;
• Maintain deep knowledge of the product and its developments, as well as the specificities for each Business Unit;
• Collaborate with Product and Engineering teams to report improvements, identify bugs, and ensure the continuous evolution of solutions;
• Play an active role in engaging and supporting the advisory teams (training, weekly meetings, and creation of materials);
• Provide reactive support to advisory teams' requests for case resolution and escalation via group channels (Teams and WhatsApp);
• Conduct trainings and Q&A sessions, both remote and in-person, for schools;
• Conduct on-site visits to schools at risk of churn and to support engagement.