SOFTSWISS

Manager

• Providing reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure
• Timely resolution of client requests across internal and partner systems
• Processing requests from clients in Jira helpdesk system
• Performance maintenance of the gaming infrastructure
• Interaction with associated departments and partners’ helpdesk systems
• Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)

Junior Support Manager

Security Engineer

• Lead, coach, and develop the Infrastructure Security team, ensuring clear ownership, accountability, and strong execution
• Define and drive the Infrastructure Security strategy, roadmap, standards, and operating model.
• Prioritize team initiatives based on security risk, business impact, engineering capacity, and regulatory requirements
• Guide security across infrastructure environments, including cloud platforms, Kubernetes, endpoints, privileged access management, remote access, and vulnerability management
• Build scalable processes for risk prioritization, remediation tracking, and cross-functional collaboration
• Partner with Engineering, Product, Infrastructure, and Security teams to integrate security early and improve execution
• Communicate infrastructure security risks, priorities, trade-offs, and progress clearly to technical teams and leadership

Infrastructure Security Team Lead

Technical Account Manager

• Acting as the Client’s representative within the Casino Platform ecosystem
• Support clients with technical requests, incidents, and platform-related questions
• Consult clients on product functionality, best practices, and operational workflows
• Perform initial troubleshooting and technical investigation, including log analysis and issue reproduction
• Escalate complex or unresolved issues to related teams with a complete technical and business context
• Prioritize and manage client requests according to urgency, impact, and SLA expectations
• Collaborate with Product, QA, Development, and Infrastructure teams to deliver effective client solutions
• Acting as a stakeholder for client-relevant product requests
• Act as a stakeholder for client-facing product improvements and requests
• Analyze client feedback and business needs to propose product or process improvements
• Maintain and improve internal knowledge base documentation and troubleshooting materials

Events

• Plan and deliver internal corporate events, leadership meetings, and team-building activities across multiple locations and formats
• Coordinate special projects and initiatives requested by C-level executives, ensuring timely and high-quality execution
• Develop and improve team-building and employee engagement processes in collaboration with HR and leadership stakeholders
• Manage end-to-end logistics for events, including vendors, travel coordination, and on-site execution when required
• Support internal communication initiatives linked to corporate culture and employee experience
• Collaborate with senior stakeholders to ensure alignment of events with business priorities and strategic goals.

Event Manager

• Design, implement, and maintain secure, scalable, and reliable network security infrastructure across the company
• Strengthen corporate and cloud network security
• Improve security standards and automation
• Help ensure the resilience and protection of the company’s infrastructure against modern security threats
• Maintain and develop the corporate VPN infrastructure
• Maintain and improve Next-Generation Firewall infrastructure across the company
• Own and drive the implementation of network security controls and best practices
• Design, optimize, and secure network architectures
• Manage network security within cloud environments
• Integrate and deploy network and security equipment
• Contribute to the development of security policies and standards
• Automate routine network security and operational tasks

Junior Support Manager

Infrastructure Security Team Lead

Technical Account Manager

Event Manager

Network Security Engineer