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About the role
Key responsibilities & impact- Providing reliable first-line support and operational monitoring to ensure stable performance of the gaming infrastructure
- Timely resolution of client requests across internal and partner systems
- Processing requests from clients in Jira helpdesk system
- Performance maintenance of the gaming infrastructure
- Interaction with associated departments and partners’ helpdesk systems
- Working on a schedule 2/2/3 from 10 am to 10 pm (GMT+3)
Requirements
What you’ll need- Higher or incomplete higher education / technical education is an advantage
- B2+ level of English
- B2+ level of Russian
- Work experience in support of helpdesk systems is desirable
- Nice to have: Technical support experience (the second line)
Benefits
Comp & perks- Full-time remote work opportunities and flexible working hours
- Private insurance
- Additional 1 Day Off per calendar year
- Sports program compensation
- Comprehensive Mental Health Programme
- Free online English lessons with a native speaker
- Generous referral program
- Training, internal workshops, and participation in international professional conferences and corporate events
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
technical supportoperational monitoringperformance maintenancehelpdesk systems
Soft Skills
client communicationproblem resolutioninterdepartmental interaction