SoftService

Marketing Associate

SoftService

full-time

Posted on:

Location: New York • 🇺🇸 United States

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Salary

💰 $62,500 per year

Job Level

JuniorMid-Level

About the role

  • Report to the CRO and support community building and day-to-day marketing operations
  • Maintain communication and restocks with core influencers, brand friends, and partners
  • Build new gifting lists for launches and seasonal moments and generate outbound gifting requests
  • Track shipments, received posts, usage rights, and other key information in a master database
  • Work within ShopMy to expand creator and affiliate reach and ensure monthly deliverables are met
  • Assist the part-time office manager with influencer and partner packouts and help organize bespoke launch mailers
  • Source components, assemble kits, and prepare labels and inserts for mailers
  • Partner with CX to identify brand-relevant inbounds and draft responses aligned with brand voice and FAQs
  • Monitor comments and DMs for UGC opportunities, product feedback, and trends worth testing in content
  • Stage and post social content on agreed channels and calendars in coordination with copy and design
  • Save, tag, and store UGC in the content library with creator handles, rights status, and themes for reuse
  • Support the broader team with ad hoc tasks across design, copy, and growth and prepare simple reports, decks, or recaps for launches, mailers, and partnerships

Requirements

  • A degree in marketing, communications, design, or a related field (Prior beauty experience a plus)
  • Strong knowledge of social platforms and creator culture, with an instinct for what feels on-brand
  • Excellent organization and follow-through
  • Comfort in Google Workspace
  • Familiarity with project management tools and Slack
  • Clear written communication and a collaborative, can-help attitude
  • Light content skills such as shooting on phone, basic editing in CapCut or Adobe Express, and simple photo retouching (Nice to have)
  • Experience with Airtable or Google Sheets for tracking and reporting (Nice to have)
  • Familiarity with Shopify, Klaviyo, Figma, and ShopMy or other affiliate platforms (Nice to have)
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