SoftService

Designer

• The Part-Time Designer will be responsible for maintaining a comprehensive understanding of Soft Services’ brand guidelines and goals to ensure all output aligns while pushing the brand forward.
• Projects will range in scope and channel, including packaging, digital, retail, print collateral and more.
• Asset design: Design brand-right and channel-specific assets based on marketing briefs for email, organic Instagram, print collateral, retail marketing and other channels.
• Packaging: Contribute to and support the Senior Director of Design with visual design of packaging related projects.
• Ownership: Take the lead on given projects ranging from brand/campaigns and collaterals to digital content, and offer support to larger campaigns and creative initiatives.
• Effective communication: Work closely with the Creative Team, providing output and inspiration, while also in constant communication with the Senior Director of Design, reporting on project status.
• Teamwork: Lead any creative projects that have been assigned to you, while staying in close communication with the Creative Team to ensure projects are on track. Support the Senior Director of Design with cross-functional tasks from Marketing, Operations, Sephora, covering the company’s creative and design needs.

Part-Time Designer

Customer Support

• Respond promptly to customer inquiries across all support channels, accurately identifying needs and offering tailored solutions, product recommendations, and information
• Handle refunds and replacements, conducting follow-ups whenever product inspections are needed
• Coordinate closely with the Warehouse and Operations teams to track order statuses, manage backorders, and process updates (address changes, item modifications, shipping adjustments)
• Monitor, analyze, and escalate customer feedback, complaints, and trends to uncover opportunities for improvement across product formulas, packaging, shipping, website experience, and overall satisfaction
• Collaborate with Marketing on customer engagement initiatives including giveaways, review collection, and campaigns
• Support the Marketing and Product Development teams on Body Project (our in-house product testing program) by managing tester communications and review collection
• Report weekly and monthly metrics to the Operations and Growth teams
• Monitor and respond to comments and DMs on Instagram and TikTok daily, engaging with authenticity in the Soft Services brand voice
• Proactively engage with customers and community members, helping build long-term relationships—not just responding to questions, but participating meaningfully in conversations around body care and product experiences
• Identify and flag high-value UGC, feedback, and community moments to the Marketing team for amplification or response
• Engage on Reddit on behalf of the brand—identifying relevant subreddits and conversations where Soft Services can authentically contribute, sharing product information, answering questions, and building community presence without coming across as promotional
• Track social sentiment trends and surface recurring themes or concerns to the broader team
• Maintain a consistent, on-brand voice across all social touchpoints

Part-Time Designer

Customer Experience Associate, Social Community