Sodexo

Customer Success Manager

• Drive a unified approach in managing the Clients for Life (CFL) process and leading efforts in contract rebid/renewal
• Ensure top client accounts are serviced through integrated retention framework
• Serve as the “Voice of the Client” by sharing insights and facilitating action plans for long-term retention
• Initiate cross-selling efforts to drive revenue growth against segment quotas
• Develop and implement a comprehensive governance model for the CFL process
• Ensure that all client retention activities and communications are accurately documented and reported
• Collaborate with Learning & Development to deploy retention training initiatives
• Foster strong relationships with segment leadership and global client retention communities
• Deliver regular, data-driven insights and recommendations for client retention improvement

Director, Client Success

• Drive a unified approach in managing the Clients for Life (CFL) process
• Lead efforts in contract rebid/renewal to ensure top client accounts are serviced
• Combine proactive client relationship management with a strategic focus on renewal success
• Safeguard existing revenue streams, grow revenue by cross-selling or increasing scope on existing services
• Ensure the voice of the client is heard and acted upon across operations, sales, and support
• Work closely with senior leadership teams across Canada utilizing best practices and innovative strategies
• Foster strong relationships internally with segment leadership and global client retention communities
• Ensure adherence to safety, risk, and compliance regulations
• Collaborate with Learning & Development to deploy retention training initiatives