Sodexo

Designer

• Design innovative food, facilities, environmental, and support service solutions aligned to client needs and business objectives.
• Partner with Sales, Operations, Finance, and cross-functional teams to develop competitive, executable solutions.
• Build operational models, staffing plans, service concepts, and capital recommendations that balance quality, feasibility, and financial performance.
• Participate in discovery sessions, solution reviews, client presentations, and strategic pursuit planning.
• Lead solution development efforts while supporting team collaboration, knowledge sharing, and project coordination.
• Drive process improvements by applying standardized tools, best practices, and quality standards across solution design activities.

Solution Designer II

• Lead the design and development of innovative food service, environmental services, facilities management, and support service solutions for new business, renewals, and strategic pursuits.
• Partner with Sales, Operations, Commercial Finance, and cross-functional stakeholders to develop competitive, client-focused solutions that drive profitable growth.
• Create operational models, staffing strategies, service delivery concepts, and capital improvement recommendations that align with client objectives and business goals.
• Guide solution development teams by providing technical expertise, coordinating project activities, and promoting collaboration across multiple functions.
• Implement standardized solution design tools, methodologies, and quality processes while driving continuous improvements in efficiency, consistency, and operational excellence.
• Serve as a trusted advisor throughout the solution lifecycle by supporting client presentations, strategic deal discussions, and complex issue resolution.

Solution Designer III

Bilingual

• The Sr. Integration Specialist is responsible for working with Sodexo and Entegra supply partners to establish and maintain ongoing data feeds for item catalogs, purchase orders, invoices, and other business data.
• Ensure proper data ingestion by collaborating with business partners and technical teams, translating business requirements into technical specifications, and maintaining system integrity.
• Work with supply partners to establish and maintain electronic data feeds for business-critical files.
• Collaborate with technical teams and partners to ensure accurate data ingestion and integration.
• Provide consulting, support, and training to partners on data and system integration.
• Investigate and resolve issues with data feeds, upgrades, and integrations.
• Participate in testing, upgrades, and new system implementations.
• Work closely with suppliers, eProcurement teams, Supply Management, Accounts Payable, and IS&T teams to provide updates and manage escalations.

Bilingual Senior Integration Specialist

• Collaborate with supplier partners to establish and maintain electronic data flows for business‑critical files.
• Work with technical teams and partners to ensure accurate data capture and integration.
• Translate business requirements into technical specifications and system configuration.
• Provide consulting, support, and training services to partners on data and systems integration.
• Investigate and resolve issues related to data flows, upgrades, and integrations.
• Participate in testing, upgrades, and the implementation of new systems.
• Work closely with suppliers, eProcurement teams, procurement management, accounts payable, and IS&T teams to provide updates and manage escalations.

Senior Bilingual Integration Specialist

Customer Success Manager

• Drive a unified approach in managing the Clients for Life (CFL) process and leading efforts in contract rebid/renewal
• Ensure top client accounts are serviced through integrated retention framework
• Serve as the “Voice of the Client” by sharing insights and facilitating action plans for long-term retention
• Initiate cross-selling efforts to drive revenue growth against segment quotas
• Develop and implement a comprehensive governance model for the CFL process
• Ensure that all client retention activities and communications are accurately documented and reported
• Collaborate with Learning & Development to deploy retention training initiatives
• Foster strong relationships with segment leadership and global client retention communities
• Deliver regular, data-driven insights and recommendations for client retention improvement

Director, Client Success

• Drive a unified approach in managing the Clients for Life (CFL) process
• Lead efforts in contract rebid/renewal to ensure top client accounts are serviced
• Combine proactive client relationship management with a strategic focus on renewal success
• Safeguard existing revenue streams, grow revenue by cross-selling or increasing scope on existing services
• Ensure the voice of the client is heard and acted upon across operations, sales, and support
• Work closely with senior leadership teams across Canada utilizing best practices and innovative strategies
• Foster strong relationships internally with segment leadership and global client retention communities
• Ensure adherence to safety, risk, and compliance regulations
• Collaborate with Learning & Development to deploy retention training initiatives