Director, Client Success

Sodexo

Director of Client Success managing client relationships and leading renewal efforts for Sodexo. Driving revenue growth through strategic client engagement and operational excellence across Canada.

Posted 6/18/2026full-timeRemote • Mississauga • 🇨🇦 CanadaLead💰 CA$115,000 - CA$135,000 per yearWebsite

About the role

Key responsibilities & impact

Drive a unified approach in managing the Clients for Life (CFL) process
Lead efforts in contract rebid/renewal to ensure top client accounts are serviced
Combine proactive client relationship management with a strategic focus on renewal success
Safeguard existing revenue streams, grow revenue by cross-selling or increasing scope on existing services
Ensure the voice of the client is heard and acted upon across operations, sales, and support
Work closely with senior leadership teams across Canada utilizing best practices and innovative strategies
Foster strong relationships internally with segment leadership and global client retention communities
Ensure adherence to safety, risk, and compliance regulations
Collaborate with Learning & Development to deploy retention training initiatives

Requirements

What you’ll need

Post-secondary education (Bachelor’s degree) in Business, Marketing, or a related field
An MBA or equivalent is preferred
A minimum of 6 years of experience in senior client relations, retention, or client-facing roles within a large-scale organization
Demonstrated success in managing complex, multi-account portfolios and implementing retention strategies that drive revenue growth
Proven experience (minimum 3 years) in a senior leadership role driving change and managing cross-functional teams without direct authority
Proficiency in Microsoft Office applications and experience with CRM systems (e.g., SoForce or equivalent) to manage and track client retention initiatives
Strong analytical skills with the ability to present data and insights in a clear, compelling manner
Ability to influence senior stakeholders and operate effectively using an “influence without authority” approach
Excellent communication skills (both written and verbal)
Strong presentation and facilitation skills
A client-centric mindset with excellent negotiation skills
Ability to work in a fast-paced, matrix environment and can navigate diverse stakeholder groups with varying priorities.
English

Benefits

Comp & perks

Flexible work environment
Competitive compensation & great employee benefits
Training and development programs
Countless opportunities for growth
Corporate responsibility & sustainability
An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client relationship managementretention strategiesdata analysisportfolio managementcross-sellingrevenue growthcontract managementstrategic planningnegotiation

Soft Skills

leadershipcommunicationpresentationinfluence without authoritycollaborationanalytical thinkingclient-centric mindsetfacilitationadaptability

Certifications

Bachelor's degreeMBA