Director, Client Success

Sodexo

Director, Client Success leading client engagement and revenue growth strategies at Sodexo. Overseeing the Clients for Life process and implementing retention strategies across Canada.

Posted 6/18/2026full-timeRemote • Toronto • 🇨🇦 CanadaLead💰 CA$115,000 - CA$135,000 per yearWebsite

About the role

Key responsibilities & impact

Drive a unified approach in managing the Clients for Life (CFL) process and leading efforts in contract rebid/renewal
Ensure top client accounts are serviced through integrated retention framework
Serve as the “Voice of the Client” by sharing insights and facilitating action plans for long-term retention
Initiate cross-selling efforts to drive revenue growth against segment quotas
Develop and implement a comprehensive governance model for the CFL process
Ensure that all client retention activities and communications are accurately documented and reported
Collaborate with Learning & Development to deploy retention training initiatives
Foster strong relationships with segment leadership and global client retention communities
Deliver regular, data-driven insights and recommendations for client retention improvement

Requirements

What you’ll need

Post-secondary education (Bachelor’s degree) in Business, Marketing, or a related field
An MBA or equivalent is preferred
A minimum of 6 years of experience in senior client relations, retention, or client-facing roles within a large-scale organization
Demonstrated success in managing complex, multi-account portfolios and implementing retention strategies that drive revenue growth
Proven experience (minimum 3 years) in a senior leadership role driving change and managing cross-functional teams without direct authority
Proficiency in Microsoft Office applications and experience with CRM systems (e.g., SoForce or equivalent)
Strong analytical skills with the ability to present data and insights in a clear, compelling manner
Ability to influence senior stakeholders and operate effectively using an "influence without authority" approach
Excellent communication skills (both written and verbal)
Strong presentation and facilitation skills
A client-centric mindset with excellent negotiation skills.

Benefits

Comp & perks

Flexible work environment
Competitive compensation & great employee benefits
Training and development programs
Countless opportunities for growth
Corporate responsibility & sustainability
An award-winning employer for Sustainability, Diversity & Inclusion, Corporate Social Responsibility, and much more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

client retention strategiesdata analysisportfolio managementcross-sellinggovernance model developmentretention training implementationCRM systemsMicrosoft Office proficiencycontract management

Soft Skills

leadershipcommunicationinfluence without authoritynegotiationpresentation skillsrelationship buildinganalytical thinkingcollaborationclient-centric mindset

Certifications

Bachelor's degreeMBA