SOCi, Inc.

Full-stack Engineer

• Architect, design, and build reliable, scalable, secure front-end and back-end systems that solve key problems for our customers.
• Develop and integrate AI-powered features and agentic workflows into core platform capabilities, requiring you to stay abreast of the latest advances in these technologies.
• Work daily in a highly collaborative paired programming environment to design, build, test, and ship high quality software.
• Translate customer problems and business requirements into thoughtful, well-structured technical solutions
• Improve performance, observability, stability, and maintainability through refactoring and architectural improvements
• Anticipate scaling challenges and proactively reduce technical risk to stay ahead of our fast growing business
• Lead and participate in design and code reviews to uphold high engineering standards.
• Leverage the power of AI-based development tools to maximize the efficiency, speed, and quality of your work.
• Own production systems and step up during incidents to drive resolution with accountability to ensure the needs of our customers come first.
• Collaborate closely with other Developers, Product Managers, and Designers in a feedback rich environment. Leverage this feedback to enable a mindset of continuous learning and improvement.
• Contribute innovative ideas through innovation forums, hackathons, and AI experimentation to inform unique solutions that differentiate our products.
• Mentor junior Developers and elevate overall technical quality across the team.

Senior Full Stack Engineer

• Architect, design, and build reliable, scalable, secure front-end and back-end systems that solve key problems for our customers.
• Develop and integrate AI-powered features and agentic workflows into core platform capabilities, requiring you to stay abreast of the latest advances in these technologies.
• Work daily in a highly collaborative paired programming environment to design, build, test, and ship high quality software.
• Translate customer problems and business requirements into thoughtful, well-structured technical solutions.
• Improve performance, observability, stability, and maintainability through refactoring and architectural improvements.
• Anticipate scaling challenges and proactively reduce technical risk to stay ahead of our fast growing business.
• Lead and participate in design and code reviews to uphold high engineering standards.
• Leverage the power of AI-based development tools to maximize the efficiency, speed, and quality of your work.
• Own production systems and step up during incidents to drive resolution with accountability to ensure the needs of our customers come first.
• Collaborate closely with other Developers, Product Managers, and Designers in a feedback rich environment. Leverage this feedback to enable a mindset of continuous learning and improvement.
• Contribute innovative ideas through innovation forums, hackathons, and AI experimentation to inform unique solutions that differentiate our products.
• Mentor junior Developers and elevate overall technical quality across the team.

Customer Success Manager

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio
• Drive transformative revenue growth initiatives for our top-tier customer base
• Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas
• Establish and cultivate strategic partnerships with our clientele
• Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention
• Serve as a mentor to junior team members
• Demonstrate mastery in organizational acumen
• Prioritize the customer at the forefront
• Utilize strong analytical, problem-solving, and communication skills

Enterprise Customer Success Manager

Product Manager

• Own and drive execution of the product strategy for a defined product area or set of features within the broader platform strategy.
• Translate product strategy and product organization strategy into clear quarterly plans, prioritized backlogs, and actionable requirements for product, engineering, and design teams.
• Lead day-to-day product discovery and delivery efforts within your team, including writing product briefs to communicate with cross-functional teams.
• Make prioritization decisions within your product area, balancing customer needs, technical constraints, and business impact.
• Manage and develop a small team of product managers, providing coaching, structured feedback, and clear performance expectations.
• Partner closely with engineering leadership to ensure delivery predictability, quality, and alignment to roadmap commitments.
• Work directly with customers, prospects, and customer-facing teams to gather feedback and validate solutions.
• Support go-to-market efforts by ensuring product readiness, internal enablement, and clear articulation of value propositions.
• Monitor product performance through defined KPIs and recommend iterative improvements based on data and user insights.

Senior Manager, Product Management

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.
• Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.
• Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.
• Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.
• Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.
• Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence.
• Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement.
• Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management.
• Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences.
• Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.

Customer Support

• Provide advanced product support to clients, troubleshooting and resolving complex issues related to SOCi’s platform and services.
• Serve as the primary point of contact for escalated support cases, ensuring timely and effective resolution.
• Collaborate with product management, engineering, and other internal teams to diagnose and resolve product issues, providing detailed feedback and insights to drive product improvements.
• Develop and maintain comprehensive knowledge of SOCi’s products and services, staying current with new features, updates, and industry trends.
• Create and maintain detailed documentation of support cases, resolutions, and best practices to facilitate knowledge sharing and continuous improvement.
• Conduct regular training sessions and workshops for clients, providing guidance on best practices and optimal use of SOCi’s platform.
• Mentor and provide guidance to junior support specialists, fostering a culture of continuous learning and professional development within the support team.
• Monitor and analyze support metrics to identify trends and areas for improvement, implementing strategies to enhance the overall client support experience.
• Participate in client success initiatives, contributing to the development and implementation of strategies to drive client engagement, satisfaction, and retention

Senior Product Support Specialist

Events

• Support the coordination and execution of SOCi events, including regional events, webinars, virtual experiences, and the annual Reimagine Conference
• Assist with event logistics such as scheduling, vendor coordination, asset preparation, shipping, registration management, and internal communication
• Help develop and organize event promotional materials, including emails, landing pages, social posts, and other multi-channel assets
• Support customer marketing initiatives by assisting with email campaigns, lifecycle touchpoints, direct mail programs, and engagement efforts
• Coordinate with the social media manager to plan and schedule event- and customer-marketing-related social content
• Collaborate with cross-functional teams such as Demand Gen, Content, Sales, Customer Success, and Product to ensure alignment on event and campaign needs
• Assist in updating and maintaining marketing calendars, project plans, timelines, and shared documentation
• Support content-related tasks such as drafting or proofreading copy, preparing event descriptions, updating landing pages, and coordinating asset creation with designers
• Assist with CRM tasks, including list preparation, data cleanup, tagging, tracking, and campaign setup
• Pull basic reports and support the tracking of event effectiveness, campaign performance, and customer engagement metrics
• Conduct research on venues, vendors, event opportunities, competitive activities, and industry trends
• Organize and maintain digital assets, content libraries, and shared resources to support team efficiency
• Support general marketing operations and cross-functional projects as team and business needs evolve
• Be flexible and open to additional responsibilities as assigned

Events & Customer Marketing Coordinator

Account Executive

• Build and execute account plans to drive growth and retention across SOCi’s enterprise multi-location customer base
• Cultivate deep, long-term relationships with executive stakeholders and decision-makers within your accounts
• Act as a trusted advisor, ensuring clients maximize value from SOCi’s platform and services
• Represent SOCi at customer-facing events, industry conferences, and strategic account reviews
• Serve as a subject matter expert on localized marketing at scale, helping clients solve complex challenges with SOCi solutions
• Partner cross-functionally with customer success, product, and marketing to deliver exceptional customer experiences
• Identify upsell and cross-sell opportunities to expand SOCi’s footprint within existing accounts
• Use SOCi’s internal tech stack (CRM, enablement, marketing tools) to manage your business effectively and track client health
• Maintain strong forecasting accuracy, pipeline discipline, and accountability to growth targets
• Deliver compelling business cases and presentations that articulate the ROI of SOCi to client executives
• Focus on solving business challenges through innovation, while keeping a customer-first mindset
• Remain adaptable as client needs evolve, supporting additional initiatives as required

Global Account Director

• Generate business plans to define your business strategies and tactics
• Consistently identify new sources of business
• Prospect and sell opportunities into multi-location brands
• Represent SOCi at top industry and vertical events
• Be a subject matter expert on the value and benefits of localized marketing at scale and how SOCi can support their needs
• Work collaboratively with a team to drive growth with new and existing customers
• Continuously stay abreast of new company technologies and services to maintain a competitive advantage
• Manage and maintain sales pipeline as well as projected contract closing dates
• Build a good case for prospective clients, developing relationships with high-level decision-makers, and making a compelling presentation to close business
• Creatively solve problems with the ability to understand and resolve prospective client challenges/objections
• Use your understanding of the industry's issues towards a commitment to advance SOCi's forward-looking strategies within the marketplace