SOCi, Inc.

Vice President

• Define and evolve SOCi’s category narrative, positioning, and messaging architecture
• Establish a clear, differentiated point of view that answers: why change, why now, why SOCi
• Ensure consistency of narrative across brand, product, sales, and executive communications
• Shape how analysts, media, customers, and the market understand SOCi
• Own SOCi’s brand strategy, identity, and voice across all digital and offline touchpoints
• Ensure a consistent and high-quality brand experience across digital channels, campaigns, events, and customer interactions
• Lead and scale a high-performing brand and creative organization
• Own SOCi’s earned and owned media strategy to build market authority and executive visibility
• Define the role of key channels including LinkedIn, YouTube, blog/editorial, PR, and industry publications
• Build and scale an always-on content engine that reinforces SOCi’s narrative and engages enterprise buyers
• Oversee development of thought leadership programs, including proprietary research, data insights, and executive POVs
• Partner with executive leadership to amplify SOCi’s voice across social platforms, speaking engagements, and media
• Lead SOCi’s communications strategy, including media relations, analyst engagement, and corporate messaging
• Elevate executive presence through keynotes, bylines, interviews, and industry influence
• Ensure SOCi maintains a strong and differentiated voice in the market
• Lead and mentor the Product Marketing function, including a Sr. Director and team
• Ensure product messaging, positioning, and go-to-market strategies align with the broader market narrative
• Provide strategic oversight across:
• Messaging frameworks
• Product launches and company readiness
• Sales enablement and competitive positioning
• Step in for tier-one launches, strategic deals, and executive-level product storytelling
• Act as a senior product evangelist internally and externally when needed
• Partner with Product, Sales, Demand Generation, and Customer Success to ensure alignment across the full customer journey
• Drive consistency between brand narrative, product messaging, and revenue strategy
• Influence executive decision-making through market insights, customer understanding, and competitive intelligence
• Build a modern brand and communications operating system with clear KPIs tied to awareness, perception, and pipeline impact
• Establish measurement frameworks that connect brand investment to business outcomes
• Own budget, planning, and performance reporting across brand, communications, and product marketing teams

Vice President, Brand and Market Strategy

Human Resources

• Serve as the primary global administrator for UKG, overseeing configuration, security roles, business rules, and complex workflows.
• Lead the optimization and maintenance of our HR tech stack, including integrations with Workato, Deel, Awardco, 360Learning, and ClickUp.
• Partner with IT and external vendors to lead system enhancements, UAT testing, and the deployment of new features or automations.
• Own HR data integrity across all platforms; conduct regular audits of organizational structures, compensation alignment, and lifecycle data to ensure a "source of truth."
• Develop and maintain sophisticated HR dashboards (headcount, attrition, DEI, and compensation) using SQL or similar tools to provide actionable insights to leadership.
• Build and maintain audit-ready documentation and SOPs to ensure global compliance and reporting accuracy.
• Oversee the operational execution of the post-onboarding lifecycle, including promotions, international transfers, and terminations, ensuring seamless data flow to Payroll.
• Operationalize core compensation cycles, including annual merit reviews, quarterly bonuses, and equity administration.
• Manage Leave of Absence (LOA) programs via Tilt and UKG, ensuring compliance with local regulations and a smooth experience for employees.
• Lead the HR service delivery model (AskHR via ClickUp), ensuring timely and accurate resolution of employee inquiries regarding benefits, policies, and systems.
• Identify operational bottlenecks and implement scalable, automated solutions to improve the employee experience.
• Support high-impact annual programs such as Open Enrollment and engagement initiatives, ensuring system readiness and data coordination.
• Ensure HR operations are executed in alignment with internal policies and approval frameworks
• Conduct periodic operational compliance reviews and spot audits including employee classification (exempt/non-exempt)
• Verify documentation completeness and alignment with approved changes
• Ensure HR data fields (job, comp, location, etc.) are accurate and compliant
• Identify and escalate data or process risks
• Maintain audit-ready documentation and file management practices
• Run recurring audits: job data, comp entries, cost centers, PTO balances/configurations, reporting structure accuracy
• Correct discrepancies and implement preventative fixes (workflow updates, checklist updates, training)
• Maintain audit trails for lifecycle transactions

HR Operations Manager, HRIS, Data Operations

Full-stack Engineer

• Architect, design, and build reliable, scalable, secure front-end and back-end systems that solve key problems for our customers.
• Develop and integrate AI-powered features and agentic workflows into core platform capabilities, requiring you to stay abreast of the latest advances in these technologies.
• Work daily in a highly collaborative paired programming environment to design, build, test, and ship high quality software.
• Translate customer problems and business requirements into thoughtful, well-structured technical solutions
• Improve performance, observability, stability, and maintainability through refactoring and architectural improvements
• Anticipate scaling challenges and proactively reduce technical risk to stay ahead of our fast growing business
• Lead and participate in design and code reviews to uphold high engineering standards.
• Leverage the power of AI-based development tools to maximize the efficiency, speed, and quality of your work.
• Own production systems and step up during incidents to drive resolution with accountability to ensure the needs of our customers come first.
• Collaborate closely with other Developers, Product Managers, and Designers in a feedback rich environment. Leverage this feedback to enable a mindset of continuous learning and improvement.
• Contribute innovative ideas through innovation forums, hackathons, and AI experimentation to inform unique solutions that differentiate our products.
• Mentor junior Developers and elevate overall technical quality across the team.

Senior Full Stack Engineer

• Architect, design, and build reliable, scalable, secure front-end and back-end systems that solve key problems for our customers.
• Develop and integrate AI-powered features and agentic workflows into core platform capabilities, requiring you to stay abreast of the latest advances in these technologies.
• Work daily in a highly collaborative paired programming environment to design, build, test, and ship high quality software.
• Translate customer problems and business requirements into thoughtful, well-structured technical solutions.
• Improve performance, observability, stability, and maintainability through refactoring and architectural improvements.
• Anticipate scaling challenges and proactively reduce technical risk to stay ahead of our fast growing business.
• Lead and participate in design and code reviews to uphold high engineering standards.
• Leverage the power of AI-based development tools to maximize the efficiency, speed, and quality of your work.
• Own production systems and step up during incidents to drive resolution with accountability to ensure the needs of our customers come first.
• Collaborate closely with other Developers, Product Managers, and Designers in a feedback rich environment. Leverage this feedback to enable a mindset of continuous learning and improvement.
• Contribute innovative ideas through innovation forums, hackathons, and AI experimentation to inform unique solutions that differentiate our products.
• Mentor junior Developers and elevate overall technical quality across the team.

Customer Success Manager

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio
• Drive transformative revenue growth initiatives for our top-tier customer base
• Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas
• Establish and cultivate strategic partnerships with our clientele
• Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention
• Serve as a mentor to junior team members
• Demonstrate mastery in organizational acumen
• Prioritize the customer at the forefront
• Utilize strong analytical, problem-solving, and communication skills

Enterprise Customer Success Manager

Product Manager

• Own and drive execution of the product strategy for a defined product area or set of features within the broader platform strategy.
• Translate product strategy and product organization strategy into clear quarterly plans, prioritized backlogs, and actionable requirements for product, engineering, and design teams.
• Lead day-to-day product discovery and delivery efforts within your team, including writing product briefs to communicate with cross-functional teams.
• Make prioritization decisions within your product area, balancing customer needs, technical constraints, and business impact.
• Manage and develop a small team of product managers, providing coaching, structured feedback, and clear performance expectations.
• Partner closely with engineering leadership to ensure delivery predictability, quality, and alignment to roadmap commitments.
• Work directly with customers, prospects, and customer-facing teams to gather feedback and validate solutions.
• Support go-to-market efforts by ensuring product readiness, internal enablement, and clear articulation of value propositions.
• Monitor product performance through defined KPIs and recommend iterative improvements based on data and user insights.

Senior Manager, Product Management

• Lead strategic initiatives to preemptively identify and avoid churn risks across a diverse and complex customer portfolio.
• Drive transformative revenue growth initiatives for our top-tier customer base, shaping the future of product adoption and pioneering new avenues for customer expansion and loyalty.
• Orchestrate and lead transformative internal and external endeavors, building relationships across all functional areas including sales, onboarding, support, product management, finance, and operations.
• Establish and cultivate strategic partnerships with our clientele, embodying the pinnacle of trusted advisory roles and setting the gold standard for relationship depth and quality.
• Conduct deep dives into lifecycle metrics, optimizing strategies for onboarding, enablement, adoption, and retention, and ensuring seamless execution through collaborative resource marshaling.
• Serve as a mentor to junior team members, leveraging enterprise-level customer success experience to shape customer outcomes and drive team excellence.
• Demonstrate mastery in organizational acumen, orchestrating tasks and steering high-stakes priorities with precision and foresight, while remaining committed to personal, team, and company achievement.
• Prioritize the customer at the forefront, exhibiting technical mastery and sales leadership enriched by experience in local marketing, social marketing, or reputation management.
• Utilize strong analytical, problem-solving, and communication skills to develop quick, accurate situational awareness and craft memorable presentations that resonate with diverse audiences.
• Interact with and influence C-level executives, exemplifying an adeptness in conceptualizing and executing solutions for intricate customer dilemmas.