Customer Business Manager – UNFI West
Chobani
Senior Services Delivery Manager
Snowflake
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteSalary
💰 $144,000 - $205,200 per year
Job Level
Senior
Tech Stack
Cloud
About the role
- Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in efficient manner
- Be the driving force in driving vision, strategy, use case identification, roadmapping, risk/benefit analysis for the customer
- Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders
- Full ownership of value delivery life cycle - ensuring the program has met all its objectives characterized by on-time, on-budget and predictable delivery
- Proactively identify and mitigate program risks, including risks associated with workstreams of the program that may be outside the scope of the contract
- Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication
- As a trusted advisor, collaborate with customer C-Suite and/or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery
- Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists
- Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics
- Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake
- Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
- Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
- Determine areas for process improvements within both the customer and Snowflake
Requirements
- 10+ years of experience in a Program Manager role (or similar capacity) dealing with complex, technical implementation projects
- Must have recent experience successfully delivering multi-million dollar complex data-related and/or cloud-based large Programs for a Fortune 500 customer
- Must have played the role of trusted advisor to C-Suite or Executive Sponsor of the Program at Fortune 500 customer
- Must be extremely adept in executive communication and relationship management across multitude of stakeholders - customer, partners and internal teams
- Must have direct experience in the Data Warehousing, Business Intelligence and/or Cloud field
- Proven ability to communicate and translate effectively across multiple groups from design and engineering to marketing, advertising, and business development
- Strong presentation skills and an ability to articulate to a business and technical audience (including senior level executives at large enterprises)
- Bonus Points: Experience in a customer support and advisory technical role (Solution architect, system administrator, technical account manager or equivalent).
Benefits
- Unique opportunity to work on a truly disruptive software product
- Get unique, hands-on experience with bleeding edge data warehouse technology
- Develop, lead and execute an industry-changing initiative
- Learn from the best! Join a dedicated, experienced team of professionals.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
program managementrisk/benefit analysisdata warehousingbusiness intelligencecloud computingexecutive communicationrelationship managementpresentation skillssolution architecturetechnical account management
Soft skills
collaborationcommunity buildingclear communicationcustomer advocacyprocess improvementstakeholder managementstrategic alignmentquantifiable metrics articulationtrust buildingcustomer satisfaction
