Manager

• Be a program management expert on all aspects of the Snowflake implementation and variety of project and services types, bringing multi-threaded initiatives together in efficient manner
• Be the driving force in driving vision, strategy, use case identification, roadmapping, risk/benefit analysis for the customer
• Drive planning and all aspects of execution of the program plan, working collaboratively with all stakeholders - customers, partners and internal stakeholders
• Full ownership of value delivery life cycle - ensuring the program has met all its objectives characterized by on-time, on-budget and predictable delivery
• Proactively identify and mitigate program risks, including risks associated with workstreams of the program that may be outside the scope of the contract
• Collaborate and communicate effectively with various workstream owners, build a sense of community, clear expectations and timely communication
• As a trusted advisor, collaborate with customer C-Suite and/or Executive Sponsor stakeholders drive alignment on vision, strategy and guide the program to successful delivery
• Heavily process-driven, leverages and improves the program management methodology - processes, tools, templates and checklists
• Be a champion for customer outcomes, be able to clearly articulate the value of the program in quantifiable metrics
• Drive customer satisfaction expressed through surveys as well as renewals and additional opportunities for Snowflake
• Work with Professional Services Practice Teams and Sales Account Teams to facilitate practice area enablement and support sales pursuits – scoping projects, estimating work, creating delivery proposals and providing regular delivery updates for ongoing projects
• Collaborate with Product Management, Engineering, and Marketing to continuously improve Snowflake’s products and marketing
• Determine areas for process improvements within both the customer and Snowflake

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