SMSFactor

Customer Success Manager

• Identify the individual and collective needs of students
• Implement personalized action plans to help them reach their professional goals
• Motivate, listen to, and support students throughout their journey
• Coach students on job search techniques
• Analyze outcomes and feedback from students and partner companies
• Propose appropriate solutions to strengthen support pathways
• Identify up-sell opportunities
• Leverage cross-sell potential

Coach, Customer Success Manager (CFA)